Senior Manager, Design for Service

Job ID: 72764
Location: Allen Park, Michigan
Category: Marketing & Sales

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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In this position...

Ford Customer Service Division (FCSD) Design for Service (DFS) drives physical serviceability and diagnostic capability into Ford's vehicle architecture, software and packaging. We establish the functional physical and digital baselines that service operations depend on. You will lead the Program Management, Commodity Program Management, Process, and Serviceability (CAD/DPA) teams – the primary FCSD interface to Product Development (PD).

What you'll do...

Shift Service Influence Upstream

Work with Advanced Engineering, Features, and Flexible Vehicle Architecture as the Voice of the Customer, Dealer and Technician
Engage at the advanced engineering and platform architecture phases to optimize serviceability before physical dimensions are locked
Introduce and maintain serviceability requirements, and ensure each is met or has an approved deviation
Deliver warranty cost objectives through serviceability improvements
Lead Design for Diagnostics
Expand the team's expertise from physical repair metrics into electrical, software and systems architecture
Define diagnostic data requirements upfront with PD software engineers and suppliers
Partner with PD and enterprise teams on diagnostic tooling, service features, and data readiness

Program Launch Support

Track launch deliverable: tools, diagnostics readiness, service information and workshop manual, owner's manual, major service issues, and service parts release
Support service parts availability for launch and develop launch plans for major programs
Deliver Common, Efficient Global Processes
Define service strategies for new technologies; support dealer service strategy
Drive DFS process alignment with the PD development system (GPDS) and best practices, with global commonality

Culture/Our Truths

Role model the Ford behaviors & develop team to achieve success in Excellence, Focus and Collaboration
Promote work-life balance tools
Utilize empowerment, coaching & counseling w/actional feedback, team building and process improvements to create a work atmosphere that develops employees to their fullest potential
Demonstrate global leadership ensuring roles and responsibilities are defined/agreed and Global Design for Service processes are followed

You'll have...

Bachelor’s degree (engineering or technical field preferred)
Proven ability to apply strong technical understanding of mechanical systems and components, including assembly and disassembly
Demonstrate working knowledge of vehicle electrical, software, and systems architectures, as well as diagnostics, including network topology, diagnostic trouble codes (DTCs), and diagnostic data.
Familiarity with Dealer Operations
Lead through influence, building alignment and driving collaboration across functions and throughout the enterprise.
Use customer insights, operational data, and other evidence to shape strategic decisions, establish priorities, and secure stakeholder commitments
Translate organizational objectives into clear direction, actionable plans, and measurable outcomes.
Independently assess emerging needs, anticipate challenges, and identify opportunities to advance business priorities.
Lead organizational change while strengthening team capabilities and supporting the development of colleagues.
Communicate complex technical and business topics clearly and effectively to audiences at all levels, including senior leaders and cross-functional partners.
Build trust and credibility through strong interpersonal skills, sound judgment, and a consistently professional approach.
Foster an environment where skilled, motivated people collaborate, contribute their expertise, and achieve shared results.
Collaborate effectively with teams and stakeholders across global regions, including Europe, South America, China, and other international markets.
Even better, you may have...
Master’s Degree
Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations)
Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome)
Experience in leading a larger team (10+)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
Internal applicants: moving into this role may result in an adjustment to your current compensation based on the posted pay range for this role, taking into consideration your qualifications and other relevant factors.

For more information on salary and benefits, click here: https://fordcareers.co/LL5

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.

#LI-Hybrid

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

An office lobby with people in various activities.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Senior Manager, Design for Service

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Looking for jobs tailored to you?

Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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