Learning & Development Specialist

The Learning and Development Specialist will support Ford Credit Services’ employee training programs at the Chennai site. Working with operations teams, subject-matter experts, and L&D leaders, the specialist will assess learning needs, develop and maintain course materials, and deliver classroom, virtual, and on-the-job training across areas such as Originations, Collections, Account Services, and Customer Services.

The role also involves coordinating training schedules and communications, tracking attendance and completion, maintaining learning records, and supporting learning management systems and reports. The specialist will gather feedback, help evaluate training effectiveness, and recommend improvements to strengthen employee skills and the overall learning experience.

Applicants should have a bachelor’s or master’s degree in a relevant field, at least five years of financial-services training delivery experience, and strong facilitation, communication, organizational, and Microsoft Office skills. This is a full-time, on-site position in Chennai, with North America shift timings.

Training Needs and Program Design

• Partner with operations teams and the L&D Supervisor to support training needs assessments and identify learning and development gaps.

• Design, develop, update, and deliver engaging training programs using classroom, virtual, online, and on-the-job learning methods.

• Support the development and implementation of learning paths that strengthen employee capability and career development.

• Develop, update, and maintain course materials, facilitator guides, participant materials, procedures, and job aids.

• Coordinate with subject-matter experts to ensure training content is accurate, current, and aligned with process and business requirements.

Training Delivery

• Deliver classroom and virtual knowledge and skills training on Originations, Collections, Account Services, Customer Services, and supervisory processes, based on assigned training requirements.

• Support new-hire, process, refresher, and cross-training, along with other capability-building initiatives.

• Provide timely learning support and guidance to employees participating in training programs.

Training Coordination and Administration

• Coordinate training schedules, participant nominations, communications, attendance, and completion tracking.

• Maintain accurate training and learning records, and support the preparation of learning reports, dashboards, and program updates.

• Support the administration and maintenance of learning management systems and other learning platforms.

Evaluation and Continuous Improvement

• Collect participant feedback, track training outcomes, and support the evaluation of training effectiveness.

• Recommend updates to training content and delivery methods based on feedback and business requirements.

• Support L&D projects and continuous improvement initiatives that enhance training quality, effectiveness, and learner experience.

• Stay current on learning and development trends, tools, and best practices.

Collaboration and Learning Culture

• Partner with Central L&D and Ford Credit Global L&D to make effective use of available learning tools, modules, and resources.

• Promote a culture of continuous learning and development across the organization.

• Perform other learning and development activities as assigned by the L&D Supervisor or Manager.

Experience and Education (Must Have)

• Bachelor’s or Master’s degree in Commerce, Human Resources, Education, Business Administration, or a related field.
• Minimum 5 years of experience in training delivery within the financial services industry.
• Experience in learning management, training coordination, or a related area.
• Experience developing or maintaining training materials and supporting effective training programs.
• Knowledge of instructional design principles and adult learning methodologies.