ALM Platform Engineer

This role sits in Ford’s Connected Vehicle Software’s Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership.

What you'll do...

• Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model. 
• Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates. 
• Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed. 
• Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes. 
• Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation. 
• Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents. 
• Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability. 
• Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity. 
• Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights. 
• Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization. 

You’ll Have…

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience). 
• 3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform. 
• Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar. 
• 3-5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange. 
• 3-5 years’ experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability. 
• 3-5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks. 
• 3-5 years’ experience Demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation. 
• 3-5 years’ experience working in a ticket-driven support model with strong written communication and customer focus. 
• Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment. 

Even better, you may have…

• Experience with Atlassian Jira and Confluence, including workflow concepts and cross-tool traceability. 
• Experience with integration platforms such as Planview Hub (or similar iPaaS/connectors) to connect ALM toolchains. 
• Familiarity with GitHub and GitHub Actions, especially where automation supports ALM governance and traceability. 
• Exposure to test management tools (e.g., TestRail, Xray) and integrating test artifacts with requirements and defects. 
• Experience creating dashboards, reports, or information radiators that communicate traceability, status, and risk to technical and leadership audiences.