Manager, Digital Ecosystem Strategy & Operations

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

As Manager, Digital Ecosystem Strategy & Operations, you'll help shape the business agenda for the Ford and Lincoln app ecosystem, the digital front door of vehicle ownership. You'll work across product, technology, marketing, sales, and customer experience teams to turn big strategic priorities into clear plans that drive real outcomes for customers and the business. This role puts you at the center of decisions that determine how millions of drivers engage with, and get more value from, their connected vehicles. If you enjoy bringing structure and clarity to fast-moving, ambiguous environments, you'll thrive here.

What you'll do...

Partner with senior leadership to define strategic priorities and the operating plan for the Ford and Lincoln app ecosystem.

Act as the connective tissue across Ford business units, aligning teams around app-enabled opportunities that create customer and business value.

Lead business planning that links company priorities to clear, measurable customer and commercial outcomes.

Build and manage frameworks that help leadership prioritize investments and resources on the highest-impact opportunities.

Run key planning and decision-making forums, including strategic reviews, business performance discussions, and leadership sessions, that keep the organization aligned and moving forward.

Bring customer insights and performance data into planning conversations to sharpen prioritization and decision-making.

Spot gaps, overlaps, and conflicting priorities across teams, and drive them to resolution.

Develop clear, compelling business cases and executive presentations that help leaders make confident, well-informed decisions.

You'll have...

Bachelor's degree in Business Administration, Strategy Finance, Marketing, Engineering or equivalent.

7+ years of experience in business operations, strategy, planning, consulting, product operations, or commercial operations.

Experience leading cross-functional planning, prioritization, or governance work in complex organizations.

Strong business acumen with the ability to connect customer needs, business priorities, and enterprise value.

Experience building operating rhythms, business cases, and executive-ready communications.

Proven ability to influence and align senior leaders without direct authority.

Strong analytical, structured problem-solving skills.

Excellent communication, facilitation, and stakeholder management skills.

Some travel may be required.

Even better, you may have...

MBA or advanced degree in Business, Strategy, Finance, Marketing, or Engineering.

Experience supporting a digital product, mobile app, connected services, subscription, or platform ecosystem business.

Background in automotive, connected vehicles, digital commerce, or customer experience.

Experience working across Product, Technology, Marketing, Sales, CRM, Finance, and Go-To-Market teams.

Experience developing portfolio management, governance, or prioritization frameworks.

Skill in building executive-level narratives and leading strategic planning efforts.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service 

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 

• Paid time off and the option to purchase additional vacation time. 

This position is leadership level 6 and ranges from $115,500-$218,100. 

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

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