Head of National & Key Accounts

Ford is entering an exciting new chapter, with an expanding passenger vehicle portfolio and Ford Pro continuing to transform how businesses of all sizes operate more efficiently and productively.

This is a unique opportunity to lead teams that are shaping the future of mobility and redefining what Ford represents to customers, retailers, and partners across the UK. Whether you are an experienced leader seeking your next career move or an ambitious emerging talent ready to take the step into management, Ford of Britain offers the scale, innovation, and support to help you thrive.

Join us and play a leading role in driving Ford's future success. Apply today and help write the next chapter of the Ford story.

This key sales role is responsible leading the National Accounts Team within FoB Fleet oversees >100 of the largest Fleets in the UK, for household names such. This role is also responsible for Fleet Go-To-Market strategy implementation, interfacing with Ford Pro, Aftersales & CX teams to ensure best in class customer interactions on vehicle and Ford Pro service proposition.

Key Objectives: 

• Oversee and have active involvement in the account management for over 100 National Accounts Fleets.

• Delivery of commercial vehicle and passenger vehicle sales plan to achieve growth & VETS compliance.

• Lead role on Fleet Go-To-Market strategy implementation including Ford Pro services.

• Maintain sales forecasts and sales plans by customer, in addition to regular forecasting process.

• Implement enhanced processes of customer and pipeline management, utilising Salesforce & AI

• Leverage life-time margin data to make best in class commercial recommendations.

• Management, motivation & coaching of up to 7 Key Account Managers 

• Coordination & project management of large tender activity to ensure that Ford proposals stand out in terms of customer value.

• Ensure voice of the customer is heard across all Ford functions including product, engineering, finance & aftersales.

• Account Management at a senior level within customer organisations to meet ongoing vehicle requirements, issue resolution, vehicle supply & product suitability.

• Manage flawless launch of new products to customers, including the management of runout production volumes.

• Ensure the full suite of Ford Pro Product offering across all pillars is delivered seamlessly to our biggest and most influential Corporate Customers.

• Development & monthly review of Sales plans (short, medium & long term), that grow volume through conquest business, together with identification and rectification of volume decline among larger accounts.

• Presentation of fleet paper proposals that provide value to customers & deliver volume and profit to Ford.

• Management of weekly stakeholder conference calls to support the effective supply & delivery of large vehicle orders

• Coordination of a weekly review with Fleet Aftermarket to manage ongoing customer aftermarket concerns.

• Weekly district & dealer interface, sales forecasting & reporting.

• Maintain effective relationships with all stakeholders in the customer supply chain, including supplying dealership, leasing company and converter.

• Leverage Sales Force as chosen CRM system to ensure wider business visibility of customers opportunities.

• Strong interpersonal skills and attention to detail.

• Ability to negotiate and achieve results.

• Passion for the customer's business.

• Emotional Resilience and Drive for Results.

• Field experience (Customer and/or dealer facing) essential.

• Strong Product knowledge across all Ford Vehicles & Ford Pro services.

• Previous Supervisory experience and leading a high performing sales team

• Advanced knowledge of Excel, PowerPoint, Access and CRM systems such as Salesforce

This is an exciting and high profile role that offers the opportunity to make a difference within the Ford of Britain Fleet Sales organisation, while gaining a detailed understanding of large customer organisations outside of Ford. This role also offers significant supervisory experience with up to 7x direct reports.

This region is National; therefore, regular travel will be required. Sufficient time in the FoB Office, Dunton, is also required to support relationships with internal stakeholders.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

This position is based in Dunton, Essex and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

#LI-MM3 #FordMotor