Salesforce Technical Lead

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. 

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we’re well-positioned to support Australian businesses in new ways. 

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. 

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country. 

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Discounted lease car options. 
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training. 
• Paid parental leave from day 1.  
• Comprehensive Employee Assist Program. 
• Wellness Programs including Free Flu Vaccinations and Health Checks. 
• Paid volunteer days.As the Salesforce Technical Lead, you will work within the Service PDO team in Ford's International Markets Group (IMG), acting as a highly collaborative hybrid Tech Lead and Scrum Master responsible for helping the team deliver reliable, scalable Salesforce outcomes across the post-sales customer lifecycle.

About the Role  

This is a delivery and facilitation role first: approximately 60% of your time will be focused on sprint execution, team facilitation, impediment removal, technical alignment, and delivery coaching, with the remaining 40% dedicated to hands-on technical leadership. You'll sit at the centre of Service PDO delivery, supporting call centres, dealership operations, service booking experiences, and customer service journeys across IMG markets.

Hands-on technical leadership in this role doesn't mean carrying a heavy sprint coding load—it means building targeted Proof of Concepts to de-risk complex integrations, defining practical technical design frameworks, performing rigorous code and configuration reviews, and pairing with developers to debug highly complex issues.

The Service Product Leader owns the business direction, stakeholder outcomes, roadmap intent, and backlog prioritisation. You, as the Technical Lead, own the daily technical delivery rhythm—running the Daily Standup, protecting the development team's capacity, driving clarity on delivery approach, and ensuring the team delivers against agreed commitments while maintaining Ford's configuration-first and low-code/no-code principles.

Reporting to the IMG Service Product Owner, this role is based at our IMG Product Development Centre in Broadmeadows, Victoria, working a hybrid arrangement of 4 days on-site.

• Operate as a hybrid Tech Lead and Scrum Master, owning and running the Daily Standup as the team's delivery control point, ensuring blockers, dependencies, decisions, and next actions are visible every day.

• Balance sprint execution, facilitation, and impediment removal with hands-on technical leadership - building Proof of Concepts, de-risking complex Salesforce, MuleSoft, Agentic AI, voice, and NICE integration patterns, and pairing with developers to debug difficult issues.

• Unblock and align MuleSoft developers during sprints by defining and enforcing API contracts and data handshakes between Salesforce and MuleSoft, keeping both development streams synchronised.

• Lead technical delivery for the Service PDO across the IMG region, supporting the post-sales customer lifecycle, call centre operations, dealership service processes, booking flows, and case management.

• Support delivery of cutting-edge Agentic and AI-enabled service solutions, including Salesforce voice assistants, AI booking agents, Service Cloud Voice, Agentforce capabilities, and NICE integrations.

• Actively participate in the Design Authority, championing a low-code/no-code approach and ensuring declarative Salesforce capabilities are fully considered before custom code is introduced.

• Enforce strong peer review, clear technical standards, and maintainable solution patterns across Salesforce and MuleSoft delivery to prevent poor-quality code or configuration reaching production.

• Proactively audit existing Salesforce capabilities and entitlements to maximise value from current licences and provide informed recommendations on strategic new purchases where there's a clear business case.

• Coach and unblock Salesforce Developers, MuleSoft Developers, and Business Analysts through pairing, design walkthroughs, and delivery-focused mentoring.

• Partner with Business Analysts before sprint planning to ensure user stories meet the Definition of Ready, improving sprint predictability and reducing rework.

About You

• Salesforce platform expertise with proven experience as a Technical Lead, Solution Architect, or senior Salesforce developer.

• Demonstrated experience operating as a hybrid Tech Lead/Scrum Master, running agile ceremonies and protecting team delivery capacity.

• Practical experience building Proof of Concepts and de-risking complex integrations (Salesforce, MuleSoft, or similar middleware).

• Familiarity with Agentic AI and voice-enabled service solutions (e.g., Service Cloud Voice, Agentforce, NICE) is highly regarded.

• Strong understanding of configuration-first, low-code/no-code design principles and when custom engineering is genuinely warranted.

• Excellent coaching and mentoring skills, with the ability to unblock and upskill developers, MuleSoft engineers, and Business Analysts.

• Strong stakeholder management skills, with the ability to work collaboratively alongside a Service Product Leader while clearly respecting scope boundaries.

• Commercial awareness, with experience auditing platform licences/entitlements and identifying value optimisation opportunities.

• Excellent communication and facilitation skills, with a delivery-focused, solutions-oriented mindset.

Equal Opportunity 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. 

To be considered for this role, you must be legally authorised to work in Australia (verification required upon hire). Please note that the successful candidate will also be required to complete a pre-employment background and national police check. 

---Applications will close on Sunday 2 August 2026---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third-party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities.Ford’s privacy policy (available atwww.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy.