Service Key Account Manager

Participate in a structured development program designed to build a long-term career within Ford. This program provides exposure across key business areas such as Marketing, Sales, and Service, enabling you to develop strong business acumen, strategic thinking, and leadership capabilities.

You will be encouraged to take ownership, contribute to meaningful business topics, and continuously grow through experience, feedback, and learning. The program is designed to unlock your potential and prepare you for future roles with increasing responsibility and leadership scope within the organization.

As a starting point in this journey, you will join as a Service Key Account Manager (KAM). In this role, you will engage with fleet customers and internal stakeholders, contributing to customer satisfaction, service loyalty, and long-term business success, while building a strong foundation in commercial and customer-facing capabilities.

In your initial role as Service Key Account Manager, you will:

• Act as a key interface for fleet customers on service-related topics, contributing to a strong and consistent customer experience
• Support the development of long-term customer relationships in collaboration with internal stakeholders (e.g. Sales, dealers, CRC)
• Contribute to identifying opportunities to enhance customer value, service performance, and business growth
• Collaborate cross-functionally to address customer needs, resolve issues, and improve overall service delivery
• Gain exposure to account management, customer communication, and commercial decision-making processes
• Use the role as a learning platform to build capabilities that will support your long-term development within Ford