Product Manager - AI

Job ID: 73608
Location: Palo Alto, California
Category: Ford Next Businesses

Apply Now

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

Apply Now

You will join the Digital Cabin organization as the dedicated Data Scientist for our next-generation AI Digital Assistant. This AI-driven feature is live on mobile and rapidly expanding into our In-Vehicle Infotainment (IVI) systems to answer questions, execute tasks, provide vehicle reports, and enhance the driving experience.

This role offers a unique opportunity to shape the data strategy for a high-priority AI product from the ground up. As a hands-on individual contributor, you'll build the analytics foundation and dashboards the product team relies on, and lead the evaluation work that answers the harder questions: Is the assistant giving good answers and completing tasks successfully? How do we know our measurements are right? And what is it worth to the business?

What you'll do…

AI Response & Task Evaluation: Design methodologies to evaluate both informational responses (accuracy, grounding, helpfulness) and task completion (did the assistant understand the request, take the right action, and finish the job, including across multi-turn conversations). Build ground-truth evaluation sets from real conversations, keep development and held-out test sets separate, and run regression checks on every prompt and model update.

Validate the Evaluation: Calibrate automated scoring, including LLM-as-judge, against human review, and confirm offline scores match real user behavior such as retries and abandoned sessions. When they disagree, fix the evaluation rather than defend the score.

NLP & Utterance Analysis: Cluster and categorize raw user utterances to build an intent taxonomy from what users actually say. Perform sentiment and failure analysis to surface actionable product insights.

Business Impact: Analyze how the assistant relates to outcomes such as warranty claims, support contacts, and connectivity subscription conversion, using methods that account for selection bias so leadership gets credible estimates, not misleading correlations.

Data Integration & Sanitization: Work directly in Google Cloud Platform (GCP) to join and structure mobile, vehicle, customer support, warranty, and subscription data into robust analytical datasets, ensuring strict adherence to data privacy and PII handling standards.

Problem Framing & Metric Definition: Act as a strategic partner to Product Managers. Challenge assumptions and define core conversational metrics (e.g., task success rate, containment, support deflection).

Dashboards & Self-Service: Build and maintain narrative-driven dashboards in Looker and/or Power BI that empower the product team to answer their own day-to-day questions.

Bridge the Mobile-to-IVI Gap: Act as the analytical bridge as the assistant expands from the Ford app into the vehicle, standardizing mobile data against emerging in-vehicle data contracts and partnering with instrumentation teams on what gets logged.

You'll have…

Education: Bachelor's degree in a quantitative or technical field (e.g., Data Science, Computer Science, Statistics, Engineering).

Experience: 5+ years in Data Science, Product Analytics, or Applied Machine Learning.

LLM Evaluation: Hands-on experience evaluating LLM or conversational AI output in a real application, including building labeled evaluation datasets, separating development and test sets, LLM-as-judge or rubric-based scoring validated against human review, and hallucination tracking.

Applied NLP: Proficiency in Python or R applying NLP, clustering, and classification to real-world unstructured text.

SQL: Highly proficient in complex SQL (window functions, CTEs, JSON/nested data) to structure datasets independently.

Dashboards: Experience building dashboards for non-technical stakeholders in Looker, Power BI, or similar tools.

"Full-Stack" Capability: Demonstrated ability to go from raw data to model to business insight without relying on a central data team for every step.

Analytics as Code: Experience with version control (e.g., Git/GitHub) and peer-reviewed analytics workflows.

Even better, you may have…

Master's or PhD in a quantitative or technical field.

Experience evaluating task-oriented or agentic AI systems (tool calling, multi-turn task completion).

Conversational AI, voice assistant, or chatbot experience in a consumer product.

Causal inference with observational data to estimate business impact.

Designing and analyzing A/B tests in a product environment.

GCP experience, especially BigQuery, and Looker semantic layers (LookML).

Behavioral analytics (e.g., Amplitude) or data modeling with dbt.

Automotive, connected vehicle, warranty, or subscription analytics experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 through 8 and ranges from $83,000 to $190.000.

For more information on salary and benefits, click here: https://fordcareers.co/GSR, https://fordcareers.co/LL6, https://fordcareers.co/LL5, https://fordcareers.co/LL4Benefits, Click here to find out more about available programs and benefits: https://fordcareers.co/interns, Click here to find out more about available programs and benefits: https://fordcareers.co/supplemental

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

This position is hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location. 

#LI-Hybrid

#LI-DP2 

Apply Now

Looking for jobs tailored to you?

Upload Your Resume

Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

An office lobby with people in various activities.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

Jobs For You.

Explore roles tailored to your interests, based on your preferences and experience.

Sr. Product Manager
- Dearborn, Michigan
Product Manager - AI
- Palo Alto, California
Electronic Module Hardware Engineer
- Dearborn, Michigan
Production Supervisor, Ford Energy
- Glendale Junction, Kentucky

More Jobs

Be the first to know about new jobs.

SIGN UP FOR JOB ALERTS

Keep up on all the latest opportunities at Ford.

First Name

Last Name

Email Address

Phone Number

Interested InSelect a job category from the list, then search for a location. For broader job alerts, choose a state instead of a specific city. Interested in opportunities in multiple states or locations? Add each one individually to your alert. Click 'Add' to finish.

Job Category

Location

Ford Next Businesses, Palo Alto, California, United StatesRemove
Remove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Ford.

reCAPTCHA response

Looking for jobs tailored to you?

Upload Your Resume

Product Manager - AI

Overview

Share this job

Looking for jobs tailored to you?

Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

Testimonial

Related Content

Jobs For You.

Be the first to know about new jobs.

SIGN UP FOR JOB ALERTS

Looking for jobs tailored to you?