User Experience Designer

Job ID: 73430
Location: Remote
Category: Enterprise Technology

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Remote

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We are seeking a User Experience Designer to help design and improve digital experiences for Ford vehicle owners. You’ll work closely with Product, Engineering, Research, Content, Analytics, and Design partners to understand customer needs and turn them into clear, accessible experiences.

You’ll contribute throughout the design process—from exploring customer problems and developing concepts to prototyping, validation, delivery, and post-launch improvement. This role is a chance to take ownership of well-scoped design work, collaborate across disciplines, and continue developing your craft.

You’ll also use AI-enabled tools thoughtfully to support ideation, design exploration, and prototyping. You’ll be responsible for reviewing AI-assisted work for accuracy, accessibility, originality, brand fit, and customer usefulness, and for following guidance on approved tools and confidential information.

User Experience Design & Delivery

Design and refine Ford.com experiences that help Owners find vehicle information, understand features, access services, and stay connected with Ford.
Translate customer problems and product requirements into user journeys, flows, wireframes, prototypes, and polished interface designs.
Explore design options, communicate trade-offs, and incorporate feedback from customers and cross-functional partners.
Create prototypes at the appropriate level of fidelity to test assumptions, gather feedback, and support design decisions.
Partner with Product and Engineering to balance customer value, business goals, accessibility, and technical feasibility.
Use Ford’s design system and contribute to consistent, reusable patterns across Ford.com.
Support design delivery and collaborate with engineering partners to clarify design intent and implementation details.

Customer Research, Validation & Continuous Improvement

Help identify customer needs and experience opportunities using research, customer feedback, analytics, and cross-functional input.
Support usability testing and other evaluative activities, applying findings before and after launch.
Use customer feedback and performance data to assess how experiences are working and identify opportunities for improvement.
Iterate on designs as new information, feedback, or requirements emerge.
Stay curious about evolving design practices and share useful learnings with the team.

Collaboration & Communication

Communicate design rationale through presentations, prototypes, and clear documentation.
Participate in design critiques, workshops, and planning with a collaborative, open-to-feedback mindset.
Build productive working relationships with Product, Engineering, Research, Content, Analytics, and Design partners.
Explain design concepts and trade-offs clearly to both technical and non-technical audiences.

AI-Assisted Design

Use approved AI-enabled tools to support design work, such as exploring concepts, organizing early ideas, developing prototype content, or streamlining repetitive tasks.
Review AI-assisted outputs for accuracy, accessibility, originality, brand fit, and customer usefulness.
Follow applicable guidance for approved tools and the handling of confidential information.

We recognize that no one person will embody every quality or skill listed below. If you’re excited about making Ford ownership more helpful and connected, and enjoy learning through collaboration and iteration, we encourage you to apply.

Education

Bachelor’s degree in UX, interaction design, product design, human-computer interaction, visual design, or a related field—or equivalent practical experience.

Experience

Approximately 2–4 years of experience in UX, product, interaction, or digital design, including relevant internships or project work.
A portfolio demonstrating your design process and contributions to digital experiences, including how you framed problems, explored options, used feedback, and developed solutions.
Experience using a design and prototyping tool such as Figma.
Working knowledge of interaction design, visual design, information architecture, usability, and accessibility.
Ability to communicate design ideas and collaborate effectively across disciplines.
An iterative approach to feedback, learning, and changing requirements.

Required Design Experience

Ability to translate customer needs and product requirements into user flows, wireframes, prototypes, and interface designs.
Familiarity with usability and accessibility principles.
Ability to explain design decisions and incorporate feedback from customers and partners.
Ability to collaborate with Product and Engineering on design feasibility and delivery.
A portfolio that clearly describes your role and contributions to design work.

Preferred Experience

Experience designing responsive websites or e-commerce experiences.
Experience working with a design system or component library.
Familiarity with customer research, usability testing, web analytics, or experimentation.
Experience working on an Agile or cross-functional product team.
Interest in automotive, vehicle ownership, digital services, or helping customers navigate complex information.
Hands-on familiarity with AI-assisted design tools, with the judgment to validate outputs and recognize when human review is essential.
Familiarity with front-end concepts that support collaboration with engineers and understanding implementation trade-offs.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary

This position is a salary grade 6 or 7.

This position is a salary grade 6 or 7 and ranges from $85,400-$166,600.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

*Visa Sponsorship is not provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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User Experience Designer

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Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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