Director, FCSD Data Analytics and Business Intelligence

Job ID: 67609
Location: Allen Park, Michigan
Category: Customer Experience

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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In this role, you will lead the strategic integration of several key functions—including data strategy, business intelligence, reporting, and customer experience analytics—into a unified, global team comprising both internal employees and external partners. Operating as a proactiveservicefunction, your organization will work in partnership with FCSD’s business line leaders to directly support and accelerate their business results. This role is not about maintaining legacy processes or acting as a reactive "data vendor" that extracts raw files and distributes spreadsheets. Instead, you are tasked with architecting a modern, AI-first insights engine. You will build a highly proactive team that pushes our business leaders on their strategic thinking, challenges status-quo assumptions with deep, diagnostic and predictive analytics, and unlocks the critical insights needed to drive our business transformation.

1. Future-State Operating Model & Resource Integration

Design the Future Organization: Integrate diverse reporting and data/analytics teams into a global structure of 30+ professionals.
Orchestrate the Employee-Vendor Ecosystem: Efficiently manage a blended team of internal talent and external vendors. Ensure our partners effectively "run the railroads" so that internal teams can focus on high-value strategy and proactive insight generation.
Lead Cultural and Skill Transformation: Have a mindset of proactive, strategic advisory partner to FCSD business leaders, enabling the team to work seamlessly in modern, cloud-native, and AI-first environments.

2. Proactive Business Intelligence, Insights & Service Delivery

Support Business Line Results: Position the Data Analytics and Business Intelligence team as a premier service function, collaborating intimately with FCSD business line leaders to drive EBIT expansion and better operational execution.
Challenge the Status Quo: Shift the division away from, manual spreadsheet-sharing toward dynamic, predictive business intelligence. Empower your team to synthesize complex datasets and deliver sharp, actionable insights that proactively shape future business strategies.
Establish Dynamic Enterprise KPIs: Oversee the development and automation of next-generation performance metrics, utilizing AI-driven visualization to track and predict customer pay service, leads, wholesale, parts supply & logistic, network performance.
Own the Semantic Layer and Metric Governance: Reinforce centralized Business Rules to eliminate conflicting data across business units, ensuring a single version of truth.

3. Integrated Customer & Dealer Data Strategy

Consolidate Dealer & CX Data: Evolve the customer and dealer lifecycle by bringing Dealer Management System (DMS) datasets and Customer Experience (CX) survey metrics into a single, unified data strategy.
Synthesize Voice of Customer (VoC) and industry data: Build cohesive feedback loops that make customer and dealer sentiment and industry benchmark insights highly visible and actionable from executive leadership to the dealership floor.
Continue Leadership in Data Integration: Define the long-term vision for dealer-partner data sharing, integration, and security, ensuring high-integrity, compliant pipelines feed the team's advanced analytics engines.

4. AI-First Analytics & Modern Tech Stack Evolution

Establish an AI-First Culture: Leverage AI to automate routine reporting, accelerate insight generation, and perform diagnostic modeling at scale.
Partner with Central Ford Tech teams: Collaborate closely with Ford's centralized data science and Enterprise Technology organizations to transition FCSD's data assets from legacy environments into modern, cloud-native architectures

Required Skills and Capabilities

Transformational Leadership & Vision:Exceptional capability to lead global, cross-functional teams through change, while maintaining a high-performing service identity.
AI-First Technical Vision:A forward-looking leader with a strong conceptual grasp of generative AI, large language models, automated machine learning, next-generation visualization platforms, and modern cloud data ecosystems. Must keep pace with new innovation and leverage the latest tooling and agents to rapidly prototype solutions and prove value before scaling.
Proactive Advisory & Influence:A track record of acting as a consultative partner rather than a transactional service provider; someone who can leverage data to challenge senior executive thinking and constructively shape business outcomes.
Collaborative Relationship Builder:Strong interpersonal skills with a proven track record of partnering across corporate skill teams, technology partners, and external organizations.
Resource Orchestration:Ability to manage complex, blended teams (internal and external vendors) and design high-performing operating models during organizational change.
Action & output oriented. Hands on keys builder that can roll up their sleeves alongside engineering teams.

Minimum Qualifications:

Education:Bachelor’s degree in Business Analytics, Data Science, Statistics, Economics, Engineering, Mathematics, Business, or a related field.
Experience:
- Minimum of 10 years of progressive experience in business analytics, data strategy, business intelligence, or customer insights.
- Minimum of 5 years of experience leading and developing global, multi-tiered, or cross-functional teams of 20+ professionals (including direct employees and vendors).
- Experience leading a technology-focused team through transformation
Technical & Platform Familiarity:Deep conceptual knowledge of modern cloud environments (e.g., Google Cloud Platform), automated BI semantic layers, advanced analytics workflows, and AI agents with experience successfully migrating legacy reporting into modernized platforms.

Preferred Qualifications:

Advanced Degree:Master’s degree in Data Science, Mathematics, Engineering, or an MBA with an analytical focus.
Automotive or Aftersales Experience:Prior experience in dealership operations, automotive parts and service, or aftersales business dynamics.
Modern Methodology Certifications:Certified in modern, agile data product management, continuous delivery frameworks, or Lean methodologies.

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Director, FCSD Data Analytics and Business Intelligence

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Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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