Technology Manager- ESB

In this position…

As a Go To Market Lead (GTM) for Ford Lincoln Protect Portal and Extended Service Plans System (ESPS) with a focus on North American contract sales and registrations processes, you will support the product team by translating business requirements into actionable technical tasks. Your primary focus is to ensure the development team has a clear, well-documented backlog and to assist in the day-to-day management of the product lifecycle. This is a growth-oriented role designed for someone with strong organizational skills who is eager to master Agile methodologies and product strategy. This position is a key member of the Ford Lincoln Protect team and leads system improvement initiatives that attract and retain dealers to the Ford Lincoln Protect brand. 

What You’ll Do…

1. Backlog Support & Execution

User Story Writing: Draft clear and concise user stories that include detailed acceptance criteria.

Backlog Refinement: Assist in the continuous grooming of the product backlog, ensuring tasks are estimated, prioritized, and "ready" for development.

Daily Coordination: Attend daily stand-ups to clarify requirements for the developers and help remove immediate blockers.

Quality Assurance: Perform initial "sanity checks" on completed features to ensure they meet the defined acceptance criteria before the final review.Develop and execute comprehensive test plans to ensure that the business requirements have been met and existing functionality continues to operate as expected (i.e., regression testing).

2. Stakeholder & Requirement Gathering

Information Gathering: Interview stakeholders and users to document their needs and pain points.

Documentation: Maintain product documentation, including feature lists, and user guides.

Status Reporting: Help prepare progress reports and presentations for stakeholders regarding sprint goals and release timelines.

3. Learning & Strategy Contribution

Data Analysis: Monitor basic product metrics and report out findings.

Agile Mastery: Actively participate in Retrospectives and Sprint Planning to improve the team's efficiency and effectiveness

4. Collaboration

Bridge Building: Act as a point of contact between the business and the technical team, ensuring clear communication.

Design Partnership: Work closely with UX/UI designers to ensure wireframes and mockups align with the user stories you have written.

You’ll have…

• Experience: 2 years of experience in project coordination, business analysis, or a role within a software development environment.
• Analytical Capabilities: The ability to analyze complex systems and processes to identify and implement solutions that intuitively add value and optimize efficiencies.
• Communication: Strong written and verbal communication skills—the ability to explain "the why" behind a task.
• Detail-Oriented: Exceptional organizational skills; you are the person who notices when a requirement is missing or a deadline is slipping.
• Technical Literacy: Ability to understand technical discussions and a willingness to learn the architecture of the product.

Even better, you may have...

• Agile Knowledge: Basic understanding of Agile principles - Preferred
  
  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   #LI-LB1