Market Representation Specialist/Senior Specialist

Facility Management & Brand Compliance

• Ensure all facilities across the region strictly comply with the latest Ford & Lincoln global brand standards.
• Guide distributors through the renovation process, ensuring they understand the design language, timeline, and required documentation.
• Collaborate with local architects, Ford Land, and suppliers to balance brand standards with practical operational needs.
• Manage key suppliers for essential facility elements such as signage, millwork, and furniture.
• Oversee the certification process for all newly built or renovated facilities.
• Conduct market studies and capacity analysis to identify future facility requirements in the region.

Network Expansion & Agreement Management

• Manage the new distributor recruitment process, including reviewing business plans and preparing the Prospective Distributor Qualification (PDQ) package.
• Conduct due diligence on potential candidates and coordinate with approved suppliers for background checks.
• Draft and manage legal documents, including Letters of Understanding (LOU) and agreement packages, in coordination with the APDM operations team.
• Collaborate with the Office of General Counsel (OGC) to ensure all agreements and market actions meet Ford’s legal compliance standards.
• Track agreement expiry dates, initiate the renewal process on time, and maintain an accurate database of all distributor contracts.
• Partner with the GTS/GOLDD team to ensure successful system launches and application access for new distributors.

Training, Standards & Performance

• Lead the implementation of Ford Standards across the APDM region and support Distributor champions.
• Launch and monitor training pathways in collaboration with Ford Academy to ensure staff competency.
• Track training metrics and implement action plans based on Training Need Analysis (TNA).
• Manage annual recognition programs, including the Henry Ford and President Awards.
• Oversee the Dealer Relationship Study and Dealer Satisfaction Study to monitor network sentiment.
• Implement Performance Improvement Processes (PIP) for underperforming markets or distributors.

Operational Support

• Support the Marketing team in organizing and managing APDM Distributor conferences.
• Execute monthly reporting on key performance metrics, including Net Promoter Score (NPS) and rewards tracking.
• Serve as the primary administrator for FMCDealer.com user access.
• Maintain an up-to-date contact database for all distributors in the region.

#LI-PC

• Bachelor’s degree in Business or a related field with at least 5 years of experience in automotive or retail network management.
• Background in Dealer Development, Field Operations, Contract Management, Facility Planning, or Training implementation.
• Strong business acumen with the ability to perform financial analysis and strategic planning.
• Proven project management skills to handle multiple initiatives and stakeholders simultaneously.
• Fluent in English with excellent communication and presentation capabilities.
• Self-motivated, independent, and results-oriented with a proactive approach.
• Proficient in Microsoft Office and data analysis tools.
• Adaptable to cross-cultural environments and flexible working hours.
• Willing to travel regionally as required.