Business Product Lead-Vehicle-Off Road (VOR) Systems

Business point of contact to integrate various VOR (Vehicle Off-Road) information Feeding systems to develop single view platform/application (for various business users to use) with the assistance of Ford IT/ Outside IT Partners towards delivering Annual objective of Vehicle offroad days through our Ford Customer Service VOR initiatives.

• Work closely with After Sales/Service IT team to Design & Develop Digital platform/application for improving vehicle uptime. 
  • Gather& visualize the needs of various stakeholders and design the workflow to cater user needs.
  • Should have broader understanding of After Sales/Service Operations, its systems, and applications which help to enhance vehicle up time /reduction of Vehicle downtime.
  • Customize the platform to suit specific market needs and requirements by coordinating with Market leads
  • Develop MIS & Analytics capability with platform caters the need of all users.
  • Perform Platform testing in QA and give vital feedback to address the gaps if any for its correction before launch.  
  • Co-ordinate with Market Lead to perform UAT and provide sign-off to IT Team.
  • Coordinate with Market SPOCs/cross-functional team/Buyer to release PO for integrations with DMSs. 
  • Develop user guides/Playbook for user’s ready reference/self-learning.
  • Flag bearer of business team to upkeep project Go-live timelines.
  • Open mind to find solutions within constrained environment.
  • Provide product usage training to Market Lead and Internal Teams
    • Support Market leads to facilitating training to Dealership users
    • Gather user feedback and coordinate IT team to enhance the platform 
    • Business POC to Market to extend support to address defects (if any) by coordinating with Prod. support team.
    • Set up Governance structure to upkeep and enhance platform to cater business needs arise from time to time.
    • Monitor and report platform usage/adoption against set objectives and KPIs
    • Gather Best Practices of Platform usage and share across Ford markets as required
    • Act as a Value adding Partner (not mere consultants) of FCSD team of markets/ Sr. Leadership team to make strategic decisions.

Experience:

• A minimum of 4 Years of OEM (Passenger Car) Service operations experience in Automobile and Aftersales 2 years in Regional Senior Operations level (e.g. Area / Territory Manager/Regional Manager) 
  • 4 Years experience of launching After-Sales Product of Service (Such as, Extended warranty/ Insurance/Value Added Service/Convenience initiative/demand creation, etc.) 
  • In-depth knowledge of Service processes which influence Consumer Experience 

Skills:

• Excellent Project, Time Management. 
  • Outstanding communication and interpersonal skills to work with international markets.
  • Solutions Providing mindset within the constrained environment.
  • Go Getter/Self Motivated
  • Up to date knowledge on the latest technologies impacting Consumer Experience 
  • Willingness to Travel (when needed) for onsite consultancy