Connected Services Network Engineer

As a Connected Services Network Engineer, you will be responsible for the performance, reliability, and optimisation of cellular connectivity across connected vehicles. This includes working across the full connectivity stack—from in-vehicle telematics control units (TCUs) to telecom carrier networks and IoT platform providers.

You will proactively monitor network performance, investigate complex issues, and collaborate with external partners to ensure high availability and continuous improvement of connectivity services.

Connectivity Operations

• Manage end-to-end cellular connectivity across TCUs, carrier networks, and IoT/M2M platforms
• Ensure high availability and reliability of connected vehicle services

Platform & SIM Management

• Manage SIM lifecycle, including provisioning, activation, and rate plan configuration
• Configure and maintain APNs (Access Point Names), IP addressing (IPv4/IPv6), and QoS (Quality of Service)

Monitoring & Analytics

• Monitor KPIs such as Customer Success Rate and “No Response” rates
• Use tools like Splunk and dashboards to detect anomalies and trends

Troubleshooting & RCA

• Perform deep root cause analysis across multi-layered systems (device, network, platform)
• Lead resolution of complex connectivity issues impacting customers

Vendor Management

• Act as technical liaison for Mobile Network Operators (MNOs) and IoT platform vendors
• Track and enforce Service Level Agreements (SLAs)

Automation & Optimisation

• Design automation rules for SIM management and activation workflows
• Improve operational efficiency through scripting and process optimisation

Strategic Initiatives

• Assess network performance, capacity, and risk areas
• Support adoption of emerging technologies (e.g., 5G, eSIM)

Reporting

• Prepare performance reports and summaries for technical and business stakeholders

Required

• Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or related field
• 5+ years of experience in cellular networks, IoT/M2M connectivity, or telematics
• Strong understanding of: 
  • 3G/4G/5G network architecture
  • IP networking (IPv4/IPv6)
  • APNs and QoS concepts
• Hands-on experience with IoT/M2M platforms (e.g., Cisco Jasper, Ericsson DCP)
• Experience managing MNO/vendor relationships and SLAs
• Strong analytical and troubleshooting skills (RCA)
• Experience with monitoring/analytics tools (e.g., Splunk, Grafana, QlikSense)

Preferred

• Scripting experience (Python, SQL)
• Exposure to cloud platforms (AWS, Azure, GCP)
• Familiarity with connected vehicle / automotive communication systems
• Experience with automation in large-scale connectivity environments