Engineer- JIRA Cloud Admin (ACP-120)

Job Description : 

JIRA Cloud Admin to serve as a key support administrator within our Hub and Spoke model. In this structure, you will operate as a subordinate Admin reporting to the central Hub Team, focusing on delivering expert Atlassian Cloud administration and technical support to one or more assigned Spoke Instances. Admin ensure that Spoke teams receive high-quality, consistent service while adhering to Hub Team standards and governance.

• Reports to Spoke Team Lead. (Business Unit Leader)
• On-call requirements as dictated by the Hub Team’s support schedule

• Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
• Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
• Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols

• Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction
• Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies
• Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances

• Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation
• Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team
• Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices

• Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity
• Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances
• Contribute to shared documentation and standard operating procedures coordinated by the Hub Team

• Enforce Hub Team policies, standards, and change management procedures across Spoke Instances
• Assist with audits, licensing, and compliance monitoring as directed by the Hub Team
• Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 3+ years Atlassian administration experience, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model
• Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
• Advanced experience with JQL, project workflows, permissions, and integrations
• Understanding of enterprise governance and standardization in cloud tool administration

• Strong interpersonal and communication skills to coordinate between Hub and Spoke teams
• Excellent troubleshooting abilities and attention to detail
• Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements
• Experience communicating technical solutions to non-technical audiences

• Atlassian Certified Professional (ACP-120) – Jira Administration for Cloud
• Experience in environments with 250+ users and multiple business units or projects
• Familiarity with ITIL, service management, and hub and spoke or federated IT models