Ford Pro Service Specialist

About Us

Lead. Grow. Transform.

Ford Motor Company is constantly evolving and innovating. As part of the International Markets Group, we are committed to delivering smarter, more connected vehicles for our Global customers. Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we are well-positioned to support Australian businesses in new ways.

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and our local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its reign as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Discounted lease car options. 
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training. 
• Paid parental leave from day 1.  
• Comprehensive Employee Assist Program. 
• Wellness Programs including Free Flu Vaccinations and Health Checks. 
• Paid volunteer days.

About the Role

The National Ford Pro Service Specialist is a key position within the Marketing, Sales & Service department, focused on maintaining the operational excellence of Ford’s national fleet customers (such as Telstra, Boral, and QFleet). Acting as a bridge between FCSD Service Engineering, Dealers, and Corporate Sales, you will provide the technical expertise necessary to support new product launches and long-term fleet partnerships. This role requires a blend of high-level diagnostic capability and strong relationship management skills to ensure Ford remains a leader in the fleet market.

• Customer Support: Manage after-sales service support for key Ford Fleet customers and Fleet Management Operation (FMO) service teams, maintaining regular contact to ensure operational uptime.
• Issue Resolution: Interface with FCSD Service Engineering, CRC, and Dealers to resolve escalated vehicle concerns and facilitate timely solutions for corporate clients.
• Technical Expertise: Provide diagnostic and repair assistance, deliver technical training to Ford Fleet personnel, and assist in new product launches.
• Strategic Planning: Provide new model cost-of-ownership data to FMOs and key customers to assist in long-term sales growth.
• Communication: Coordinate advance notice for service and recall programs and provide monthly updates on emerging technical issues at Fleet team meetings.
• Reporting: Investigate vehicle incidents and prepare detailed technical reports in conjunction with the Service Engineering office.
• Collaboration: Work closely with Regional Office staff to ensure aligned support for major fleets and professionally represent the Ford brand in difficult situations.

• Experience: Minimum of 5 years of relevant work experience. Fleet experience is highly valued.
• Education: Tertiary qualification or equivalent, preferably in an Engineering or Technical discipline.
• Technical Skills: Ford Master Technician status or equivalent technical experience with strong diagnostic capability is preferred.
• System Knowledge: Proficiency in Ford Information systems, diagnostic processes, and standard software (Word, Excel, PowerPoint, Outlook, Teams, and WebEx).
• Industry Knowledge: Sound understanding of Ford Dealer Service operations and vehicle sales processes. Knowledge of Consumer Law is preferred.
• Soft Skills: Demonstrated strength in verbal and written communication, presentation skills, and the ability to influence stakeholders.
• Operational Traits: A self-starter who can work autonomously, manage multiple projects simultaneously, and maintain a strong customer focus under pressure.
• Travel: Ability to undertake travel (often on short notice) to support Dealers and customers nationwide.

Equal Opportunity 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. 

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire. 

---Applications will close on Sunday 7 June 2026, however, please do not delay your application as interviews will commence before this date---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities.Ford’s privacy policy (available atwww.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy.