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CTT Technical Analyst

Job ID
69648
Location
Dearborn, Michigan
Category
PD Operations and Quality
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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

  • Job Type: Full time
  • Work Type: On-site
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If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.

In this position ...

The Central Technical Triage role is a pivotal position bridging Customer Warranty, Quality, Product Development, and Manufacturing. In this role, you will act as the first line of defense in identifying, classifying, and routing emerging vehicle issues. You will leverage a foundational understanding of vehicle systems alongside modern AI-powered tools to analyze customer warranty claims, determine the correct problem objects, and bin issues to the appropriate engineering or manufacturing teams.

This role requires an agile problem-solver who can translate customer-facing descriptions into structured technical problem statements, accelerating root-cause analysis and driving rapid quality improvements.

What you will do ...

  • Technical Issue Triage & Binning: Analyze incoming customer warranty claims, technician write-ups, and field data. Use technical knowledge to accurately categorize issues across key vehicle systems (Powertrain, Body Interior, Body Structures, and High Voltage Systems).
  • AI Tool Integration: Actively utilize and adapt to next-generation AI and machine learning tools to automate and optimize the binning of warranty claims, mapping them to specific problem objects and technical problem statements.
  • Cross-Functional Collaboration: Serve as the central hub connecting Product Development (PD), Quality, and Manufacturing. Ensure triaged issues are seamlessly routed to the correct engineering or plant teams for swift resolution.
  • Problem Statement Synthesis: Translate complex, non-technical customer complaints and dealer technician comments into clear, actionable technical problem statements.
  • Data-Driven Quality Improvement: Monitor warranty trends and early-warning indicators to escalate critical or systemic safety, regulatory, or high-cost quality issues.
  • Agile Problem Solving: Participate in agile technical reviews to review mis binned or complex multi-system issues, ensuring continuous feedback loops to improve AI binning models and triage accuracy.

You 'll have ...

  • Bachelor’s degree in engineering (Mechanical, Electrical, Systems, Automotive, or Data Science/Software with an automotive background) or equivalent technical experience.
  • 2+ years of experience in Automotive Engineering, Quality, Service Engineering, or Manufacturing.

Even Better, you may have ...

  • Vehicle Systems: Foundational understanding of automotive subsystems, including: 
    • Powertrain (Internal Combustion Engines, Transmissions, Driveline).
    • High Voltage (HV) Systems (EV/PHEV battery packs, power electronics, charging systems).
    • Body Interior (instrument panels, seats, trim, climate control).
    • Body Structures (closures, sheet metal, structural components).
  • Automotive Lifecycle: Solid understanding of vehicle hardware, the Product Development (PD) cycle, quality processes (e.g., FMEA, 8D, 5-Why, Fishbone), and general automotive manufacturing assembly processes.
  • AI & Data Literacy: High comfort level and agility in using modern digital tools, specifically AI-driven classification platforms, natural language processing (NLP) search tools, and databases to filter and bin large volumes of text-based warranty claims.
  • Adaptability: Eagerness to learn, test, and provide feedback on emerging AI tools to help developers refine the automated triage models.
  • Warranty Analysis: Prior experience or strong understanding of how customer warranty claims, dealer service records, and labor codes are structured and processed.
  • Agile Mindset: Ability to quickly pivot, handle high-velocity data, make rapid decisions with incomplete information, and continuously improve triage workflows.
  • Experience with warranty databases or field service data analysis is highly preferred.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 6 and ranges from $72,480-121,440. 

This position is a salary grade 7 and ranges from $84,480-141,360. 

This position is a salary grade 8 and ranges from $96,720-162,120.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

An office lobby with people in various activities.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

  • Health and Wellness

    Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.

  • Financial and Retirement Programs

    Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.

  • Flexible Vacation and Holidays

    Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.

  • Vehicle Discount Program

    The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.

  • Family Growth and Support

    Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.

  • Additional Programs

    Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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