Skip to main content
Ford Careers (Home)
Build a future you can believe in.

Data Scientist - Conversational AI

Job ID
65845
Location
Dearborn, Michigan
Category
Ford Next Businesses
Apply Now

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

  • Job Type: Full time
  • Work Type: Hybrid
Apply Now

The Opportunity We are the movers of the world and the makers of the future. The Integrated Services team at Ford is developing connected, digital platforms that will revolutionize how vehicles function.

You will join the Digital Cabin organization as the dedicated Data Scientist for our next-generation AI Digital Assistant. This AI-driven feature is currently active on mobile platforms and is rapidly expanding into our In-Vehicle Infotainment (IVI) systems to execute tasks, provide vehicle reports, and enhance the driving experience.

This role offers a unique opportunity to shape the data strategy for a high-priority AI product from the ground up. We are looking for a strategic, "full-stack" Data Scientist who leans heavily into Product Analytics. You must be willing to roll up your sleeves to structure raw data and build executive dashboards, while also deploying applied machine learning techniques to categorize user utterances, evaluate AI performance, and drive behavioral insights.

What you'll do...

  • NLP & Utterance Analysis: Leverage Natural Language Processing (NLP) and machine learning to categorize and cluster raw user utterances. Perform sentiment analysis on unstructured text logs to extract actionable product insights.
  • AI Response Evaluation & Experimentation: Design methodologies to evaluate the helpfulness, accuracy, and relevance of the AI’s responses. Design and analyze A/B tests to measure the impact of prompt adjustments, model updates, and new feature rollouts.
  • Data Integration & Sanitization: Dive directly into Google Cloud Platform (GCP) to cleanly join and structure mobile, customer support, and vehicle data into robust "Analytical Sandboxes," ensuring strict adherence to data privacy and PII handling standards.
  • Problem Framing & Metric Definition: Act as a strategic partner to Product Managers. Challenge assumptions and define core conversational metrics (e.g., task success rates, user engagement, support deflection).
  • Advanced Visualization & Self-Service: Design, build, and maintain highly intuitive, narrative-driven dashboards using Looker and PowerBI to empower the product team to answer their own day-to-day questions.
  • Bridge the Mobile-to-IVI Gap: Act as the analytical bridge as our digital assistant expands from the Ford app into the vehicle, standardizing mobile data against our emerging in-vehicle data contracts.

You'll have...

  • Education: A Master's Degree in a quantitative, technical, or related field (e.g., Data Science, Computer Science, Statistics).  
  • Experience: 7+ years of experience in Data Science, Product Analytics, or Applied Machine Learning.
  • "Full-Stack" Capability: Demonstrated ability to act as a bridge between Data Science, Engineering, and Product—taking raw telemetry, applying statistical/ML models, and transforming it into business insights without relying on a central data team for every step.

Primary Technical Skills

  • Applied ML & LLM Analytics: Proficiency in Python or R with hands-on experience in text analytics, clustering, and categorization. Familiarity with LLM evaluation techniques (e.g., prompt effectiveness, hallucination tracking, human-in-the-loop feedback).
  • Expert-Level SQL & GCP: Highly proficient in writing complex, optimized SQL (Window Functions, CTEs, handling JSON/Nested Data) within Google Cloud Platform (BigQuery) to structure datasets independently.
  • Advanced Visualization: Deep expertise in building scalable business intelligence solutions, semantic layers, and executive-facing dashboards in Looker and PowerBI.
  • Experimentation: Strong grasp of statistics and experience designing and measuring A/B tests in a product environment.
  • Analytics as Code: Experience with version control (e.g., Git, GitHub) and working in environments where analytics changes go through a formal peer-review process.
  • Strategic Problem Solving: Comfortable navigating complex, multi-source data environments. You view data integration as a puzzle to be solved and a strategic enabler for the business.

Even better, you may have...

  • Behavioral Analytics: Experience using platforms like Amplitude to analyze user funnels, retention curves, and cohort behavior.
  • Data Modeling: Experience with dbt (Data Build Tool) or similar frameworks for transforming data in the warehouse.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position ranges from a salary grade of 6-8 from.

For more information on salary and benefits, click here: https://fordcareers.co/GSR.

Visa sponsorship is not available for this position.


Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.


This position is hybrid (onsite four days per week).

#LI-Hybrid 
#LI-CL2

Apply Now

Looking for jobs tailored to you?

Upload Your Resume

Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

An office lobby with people in various activities.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

  • Health and Wellness

    Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.

  • Financial and Retirement Programs

    Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.

  • Flexible Vacation and Holidays

    Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.

  • Vehicle Discount Program

    The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.

  • Family Growth and Support

    Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.

  • Additional Programs

    Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

Related Content

  • A century of tailgate innovation.

    Read our Tailgate Tale

    For nearly a century, Ford engineers have adapted and improved tailgate experiences to meet the needs of station wagon, SUV and truck customers.
  • The women of Ford from the 1950s to the 1980s.

    Making History

    Women of Ford: 1950s-1980s Looking to the women of the past to inspire our future.
  • The women of Ford from the 1990s to 2020s.

    Follow Her Lead

    Women of Ford: 1990s-2020s Looking to the women of the past to inspire our future.
  • Ford Canada

    Ford Canada

    Discover career opportunities at Ford of Canada across manufacturing, engineering, software development, skilled trades, and corporate functions. Learn about internships, training programs, and why Ford is recognized as a top employer in Canada.
  • Ford employees in Mexico.

    Ford Mexico

    Ya sea que estés comenzando tu carrera o buscando dar el siguiente paso, Ford of Mexico te brinda la oportunidad de trabajar junto a equipos talentosos que están definiendo los vehículos y las tecnologías del mañana. Explora las vacantes disponibles y descubre programas diseñados para ayudarte a crecer, desarrollar nuevas habilidades y generar un impacto real.
  • BlueOval Battery Park Michigan

    BlueOval Battery Park Michigan

    Discover career opportunities at BlueOval Battery Park Michigan, America’s first automaker-backed LFP battery plant. We’re creating 1,700 new jobs to build the next generation of Ford electric vehicles, foster innovation, and strengthen our community.
  • Employees at Long Beach Ford office.

    Ford US

    Explore why Ford is America's most iconic company. Learn about our iconic history, innovative culture, and available roles across the U.S. and globally.
  • Ford career opportunities in Michigan.

    Life in Michigan

    Discover exciting career opportunities at Ford in Michigan, where history meets high-tech innovation. From our World Headquarters to iconic manufacturing hubs, join a global team shaping the future of mobility in the place where it all began.
  • Ford Designers showcase new technology on a clay inside the showroom after the announcement of a new Ford World Headquarters.

    Ford Design

    Explore rewarding design careers at Ford, where innovation meets customer-centric experiences. Join a global team in Dearborn, Shanghai, Melbourne, and more to create must-have products and iconic vehicles.
  • Ford human resources team.

    Human Resources

    Explore exciting HR career opportunities at Ford. Whether you're coaching leaders or shaping workforce strategies, Ford offers a dynamic environment where you can accelerate your career with an iconic brand.
  • Ford employees in India collaborating.

    Ford Business Solutions India

    Explore rewarding career opportunities at Ford Business Solutions, India. Join a global hub of technology and business services with over 12,000 employees. Whether you’re an expert in AI, digital marketing, or financial analysis, work on transformative projects that redefine industry boundaries.
  • Ford employee at Kansas City Assembly Plant.

    Kansas City Assembly Plant

    Join the team building America’s best-selling vehicles like the Ford F-150 and Ford Transit at Kansas City Assembly Plant (KCAP) in Claycomo, Missouri. From skilled trades and hourly production roles to salaried professional positions, KCAP offers comprehensive benefits and a pathway to build your own legacy.
  • Ford vehicle hardware engineering team shape's tomorrow's cars.

    Vehicle Hardware Engineering

    Build the future with Ford’s VHE team. Develop electric vehicles, driver-assist features, and smart mobility solutions. Join a global team of engineers shaping tomorrow’s cars.
  • Ford Argentina.

    Ford Argentina

    Discover a career at Ford Argentina, where over 100 years of legacy meets Manufacturing 4.0 innovation. Ford Argentina offers transformative opportunities in manufacturing, engineering, product development, and marketing. With programs designed for personal and professional growth, Ford empowers employees to thrive.
  • Ford Argentina

    Ford Argentina

    Súmate a equipos excepcionales que trabajan todos los días para definir el futuro de la movilidad. Descubre las oportunidades de carrera que Ford Argentina tiene para ti y sé parte de una compañía que combina tradición, innovación y visión de futuro.
  • Ford Brazil

    Ford Brazil

    Explore tech careers, internships, and training programs at Ford Brazil. Join a team driving innovation in connectivity, electrification, and community impact.
  • Ford Brazil

    Ford Brazil

    Explore carreiras em tecnologia, estágios e programas de treinamento na Ford Brasil. Junte-se a uma equipe que impulsiona a inovação em conectividade, eletrificação e impacto na comunidade.
  • Ford employees in the United Kingdom.

    Ford UK

    Discover rewarding career opportunities at Ford UK, the nation’s number one car and commercial vehicle manufacturer. Learn about our culture of innovation, community engagement, and well-being, and find jobs aligned with your skills and passions.

Jobs For You.

Explore roles tailored to your interests, based on your preferences and experience.

More Jobs

Be the first to know about new jobs.

SIGN UP FOR JOB ALERTS

Keep up on all the latest opportunities at Ford.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Ford Next Businesses, Dearborn, Michigan, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Ford.

Looking for jobs tailored to you?

Upload Your Resume