Director, FCSD Strategy & Transformation

Job ID: 72140
Location: Dearborn, Michigan
Category: Strategy

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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The Team:

Come help shape and operationalize the future of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket businesses while delivering an exceptional ownership experience throughout the vehicle lifecycle.

The FCSD Strategy & Transformation team serves as the connective tissue between our strategic ambitions and the operational reality of execution. We help define where FCSD will play, how we will win, and the capabilities, governance, and operating rhythms required to deliver measurable results. We are seeking a high impact executive leader who can shape the strategic agenda, mobilize the enterprise, and drive the business forward through rigorous analysis, decisive action, and measurable outcomes.

The Opportunity:

This role offers a unique chance to own FCSD's most critical strategic priorities — from initial problem framing through full operational execution. As a director, you will set the strategic agenda for your business area, translate leadership vision into organization-wide action, and be directly accountable for outcomes that define Ford’s competitive position in the market. You will operate as a trusted thought partner to senior leadership and a peer to functional leaders across the enterprise — influencing decisions that shape Ford's trajectory for years to come.

The Role:

As the FCSD, Director of Strategy & Transformation, you will own the development and delivery of FCSD’s strategy — driving alignment, accelerating execution, and building the organizational capability to compete and win in a rapidly evolving market. In this role you will:

Set The Strategic Agenda: Own the end-to-end development of the business's long-range strategy — defining where Ford plays, how Ford wins, and what it takes to get there. You will lead the synthesis of market intelligence, competitive dynamics, customer insights, and financial analysis into clear strategic choices that guide enterprise investment and resource allocation.
Drive Enterprise-Wide Execution: Translate strategy into operational reality by designing and leading the execution systems that move FCSD's business from strategic intent to measurable market outcomes. You will own the operational cadence, governance structures, and decision frameworks that keep the most critical initiatives on track across a complex, matrixed organization.
Own High-Stakes Strategic Problem Solving: Lead FCSD's response to its most complex business challenges — market positioning, portfolio strategy, go-to-market model, expansion, and competitive response. You will build and deploy rigorous problem-solving frameworks that generate decisive insights and clear recommendations for C-suite action.
Convert Insights into Competitive Advantage: Build and maintain a world-class fact base — integrating market data, customer behavior, competitor intelligence, and financial modeling into a living strategic asset. You will lead teams to move beyond descriptive analysis to prescriptive decision-making that strengthens Ford's market position.
Lead And Develop the Strategy Organization: Build, lead, and develop a high-performing team of strategy and transformation professionals. You will define team structure, cultivate talent, and create a culture of analytical rigor, intellectual curiosity, and relentless focus on impact. You will lead leaders — not just individual contributors.
Shape Executive Decision-Making: Serve as a principal advisor to senior leadership and the executive team. You will lead strategic dialogues, frame critical trade-offs, and deliver the clarity and conviction leadership needs to make high-stakes decisions with speed and confidence.
Drive Organizational Alignment and Change: Act as the enterprise's primary catalyst for transformation — securing deep organizational commitment across product, technology, marketing, sales, finance, and manufacturing. You will not manage consensus — you will drive it and hold the organization accountable for delivery.

Who You Are:

12+ years of progressive experience in strategy and transformation with a bachelor's degree, or 10+ years of experience with a master's degree, including a minimum of 5 years in senior leadership roles with direct accountability for enterprise-level strategic outcomes.
Proven executive presence with a demonstrated track record of influencing and advising C-suite and senior leadership on complex, high-stakes strategic decisions.
Demonstrated ability to lead leaders — building, structuring, and developing high-performing strategy teams that deliver outsized impact.
Exceptional strategic problem-solving capability — comfort with ambiguity, speed in structuring complex problems, and the analytical horsepower to generate decisive insights from incomplete information.
Track record of driving large-scale organizational change — not just defining strategy but mobilizing complex, matrixed organizations to execute against it.
Outstanding executive communication skills — ability to distill complexity into clear, compelling narratives for senior audiences in written and verbal form.

Preferred Experience:

Prior experience in a VP, Director, or Principal-level role within a top-tier management consulting firm or an in-house strategy function at a global company.
Direct experience owning product strategy, go-to-market strategy, or business unit P&L at scale — including international markets.
Experience leading strategic planning processes at the business unit or enterprise level — including portfolio prioritization, investment allocation, and long-range planning.
Prior experience in business development, strategic partnerships, or M&A.

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Director, FCSD Strategy & Transformation

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Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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