FCSD PT/EV Business Strategy & Transformation Analyst

FCSD PT/EV Business Strategy & Transformation Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

In this role, you will support organizational change by analyzing processes, identifying improvement opportunities, and assisting with the implementation of strategies to enhance efficiency, technology adoption, and business performance. Serving as an analytical and operational support engine for our powertrain parts business, you will collaborate on initiatives to optimize dealer and distributor performance, resolve supply chain bottlenecks, track and help reduce Repair Order (RO) duration, and leverage digital technologies. This is a unique opportunity to help shape the future of Ford's service and parts operations during a historic industry transition.

What you'll do...

Data Reporting & Business Intelligence:

• Sales Tracking & Analysis: Monitor, analyze, and report on Powertrain (PT) sales performance (New & Remanufactured, assemblies, and components) across key channels including Dealers, Powertrain Distributors (PTD), Certified Parts Wholesaling Dealers (CPWD), and Independent Repair Facilities (IRF).
• Inventory & Distribution Management: Track and report on PTD inventory levels to ensure optimal stock alignment and market availability.
• Benchmarking: Support competitive benchmarking on PT service strategies and pricing structures across both OEM and aftermarket competitors to help identify growth opportunities.

Project Coordination & Digital Support:

• Project Support & Monitoring: Coordinate and support transformation initiatives, with a specific focus on backorder resolution and Repair Order (RO) duration reduction. Collaborate with cross-functional teams (such as SWAT teams) to track project progress, monitor outcomes, and assist in adjusting strategies as needed.
• Digital Process Support: Assist in the evaluation of emerging technologies, help gather business requirements, and support the implementation of digital solutions (such as AI agents, automated reporting dashboards, or process playbooks) to improve efficiency and competitiveness.

Process Analysis & Operational Support:

• Process Analysis & Improvement: Support the assessment of existing business processes, workflows, and operational models to help identify inefficiencies. Conduct research, gather data, and perform detailed analysis to recommend actionable changes.
• Strategy Support: Assist in the development of transformation roadmaps, business process reengineering efforts, and digital adoption plans, ensuring alignment with powertrain business objectives.
• Research & Best Practices: Conduct research and analysis to identify business transformation opportunities. Help track industry trends and best practices in business transformation to continuously improve processes.

Stakeholder Communication & Change Management:

• Communication Support: Prepare reports, presentations, and dashboards to communicate findings, project status (including RO duration metrics), and recommendations to management, Powertrain Distributors, and other key stakeholders.
• Change Management Assistance: Support change management efforts by assisting with training, communication plans, and adoption strategies to facilitate organizational change. Help employees and dealer networks adapt to new systems, processes, or technologies.

You'll have...

• Bachelor's degree 
• 3+ years of experience in automotive business development, wholesale parts, dealer relations, service operations, or business/digital transformation support.
• 2+ years of experience navigating "white space" projects—demonstrating flexibility, managing ambiguity, and helping establish structure and processes in undefined or rapidly evolving business environments.
• 1+ years of experience in data analysis, process mapping, market reporting, or business intelligence.
• 1+ years of demonstrated ability to support organizational change, analyze processes, and assist in implementing process improvements.
• 1+ years of experience in project coordination, with the ability to work across functional teams and manage multiple priorities in a fast-paced environment.
• 1+ years of experience with excellent communication and presentation skills, with the ability to organize complex data into clear, actionable updates for stakeholders.

Even better, you may have...

• Prior experience within the Ford Customer Service Division (FCSD) or related operations in roles such as: 
  • Business Development Manager
  • Ownership Zone Manager
  • CPWD Zone Manager
  • Parts Supply and Logistics
• Proficiency with data analytics and visualization tools, such as Power BI, Tableau, or advanced Excel, to analyze data and build tracking dashboards.
• Familiarity with the Powertrain (PT) business, including ICE and EV components, remanufacturing, and distribution networks (PTD, CPWD, IRF).
• Experience tracking dealer service metrics, such as Repair Order (RO) duration or parts delivery cycles.
• Experience supporting digital transformation tools, such as AI agents, automated reporting dashboards, process playbooks, or business process mapping.
• Familiarity with project planning, issue tracking, or change management processes.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid#LI-MK1