Front-End Developer - Telemetry and Observability Platform

Ford Motor Company is seeking a Frontend and UI Developer to join the Connected Vehicle Division in support of the Telemetry and Observability Platform (TOP). In this role, you will build and maintain production-grade interfaces for three distinct user populations — dealer service technicians, validation and verification (V&V) engineers, and manufacturing quality teams — each with distinct workflow demands, device environments, and data visualization requirements driven by AI-generated diagnostics and real-time vehicle telemetry.

At Ford Motor Company, we believe freedom of movement drives human progress. As vehicles become software-defined, intelligent, and connected, our ability to compete depends on a fundamental shift: moving from reactive diagnostics to proactive observability.

We are building state-of-the-art AI-powered Embedded Vehicle Diagnostics capabilities that combine vehicle signals, diagnostics, logs, engineering knowledge, service procedures, and intelligent reasoning to improve case quality, accelerate fault isolation, guide next-best actions, and support scalable human-in-the-loop escalation.

This initiative sits at the intersection of embedded systems, cloud services, diagnostics, observability, and AI/ML engineering. 

CORE RESPONSIBILITIES

• Design and develop optimized interfaces for Ford dealer service technicians, surfacing AI-generated triage recommendations, repair order history, OTA (Over-the-Air) campaign status, and fleet-level fault patterns in a workflow-aligned UI
• Build data-dense desktop interfaces for Ford V&V (Validation and Verification) engineers, supporting diagnostic data exploration, telemetry visualization, and AI engine output review
• Develop real-time wall-mounted dashboard interfaces for Ford manufacturing quality teams, optimized for high-visibility display environments with live data refresh requirements
• Integrate all UI components against TOP platform backend APIs and AI engine response structures, collaborating closely with the Cloud Backend and Services Engineer on API contract definition
• Implement responsive, accessible design standards across all user populations, accounting for varying device types, screen sizes, and operating conditions
• Maintain and evolve Ford's TOP platform design system, ensuring visual consistency and component reusability across all interface surfaces
• Participate in user research and usability testing sessions with dealer technicians, V&V engineers, and manufacturing team members, translating findings into iterative UI improvements
• Implement frontend observability including error tracking, performance monitoring, and user interaction telemetry
• Collaborate with the QA and UAT Engineer to define and execute frontend acceptance testing, ensuring UI components meet defined acceptance criteria before deployment
• Maintain frontend build and deployment pipelines within Ford's GCP environment and GitHub organization

WHAT YOU WILL BRING

• 4 or more years of professional frontend development experience building production web applications
• 4 or more years of working experience in React or equivalent modern JavaScript framework, with strong component architecture skills
• Demonstrated experience building tablet-first or mobile-first web interfaces for non-consumer professional environments
• Experience consuming REST and GraphQL APIs and translating structured AI or data service responses into clear, actionable UI presentations
• Strong CSS skills including responsive layout, design system implementation, and accessibility standards (WCAG 2.1 AA minimum)
• Experience with frontend testing frameworks and a genuine commitment to testable, maintainable component code
• Ability to work directly with end users in field research or usability testing contexts, not just from written requirements
• Familiarity with frontend build tooling including Webpack or Vite, and deployment via GCP hosting services such as Firebase Hosting or Cloud CDN (Content Delivery Network)

NICE TO HAVE

• Experience building interfaces for industrial, manufacturing, or field service environments where users have limited screen time and high task urgency
• Data visualization experience using D3.js, Recharts, or equivalent libraries for telemetry or diagnostic data display
• Experience integrating real-time data streams into frontend applications using WebSocket or Server-Sent Events
• Familiarity with Grafana or Dynatrace dashboard concepts, particularly for real-time display environments
• Exposure to automotive dealer workflows or vehicle diagnostic tooling

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 6 and ranges from $85,400-$143,200. 
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid