High Time In Service (HTIS) Reliability Engineer

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position... 

As a Reliability Engineer at Ford Motor Company, you will play a key role in developing quality, reliable, and durable vehicles for customers around the globe.  Successful applicants must possess a strong interest in reliability, product testing, and customer support.  Workload will consist of supporting cross functional groups to identify reliability challenges, drive to robust reliability solutions early in the development, and track reliability through product launch. Projects will be targeted to high profile new products, technology, and launches. The position requires presentation of status and findings allowing diverse management exposure. 

• Develop methodology to set Reliability goals. 
• Create frameworks and methods used to develop Reliability test plans.
• Work to integrate Reliability into all phases of vehicle and component development.

What you'll do… 

1. High Time in Service Reliability and High Repair Cost Quality Improvement Projects

• Lead/support High Time in Service Quality Projects using Design for Six Sigma / 8D processes on aggressive timelines to support suspension warranty spend and failure rate reduction targets.

• Responsibilities include evaluation of high warranty spend/failure rate subsystems and engine/vehicle applications with a focus on issues that contribute to > 12 MIS warranty and/or are design/physics related versus supplier quality/manufacturing defect related.

• Projects will be expected to rapidly work through the Define, Characterize, Optimize and Verify phases of the DFSS process including root cause identification and verification, implementation of ICA/PCA’s, read across and prevent recurrence.

• Strong focus on warranty data/trend analysis, part return analysis and physical understanding of suspensionsystems and subsystems as key tools to identification root cause and interim and permanent corrective actions.

• Help develop relationships with dealerships and fleets as key sources of information to quickly identify and resolve HTIS quality issues.

• Ability to design, execute or coordinate analytical and physical testing from component bench level to full vehicle testing to identify root cause, replicate quality issues and validate fixes.

• Identify and document lessons learned for knowledge preservation.

2. Lower Cost per Repair Projects

• Run data analytics to understand repair cost variation that can be optimized for a lower cost repair.

• Review multiple service procedures and trial more efficient procedures that can be implemented in the field.

• Identify and document lessons learned for knowledge preservation.

3. Cost per Unit Warranty Reduction Opportunities 

   • Engineering Project leads to all suspension systems and all vehicle lines that are negatively contributing to our yearly objectives. 

   • Assess all warranty tools against each cost per unit concern within the assigned propulsion group and identify opportunities to move forward with lower cost repair options.

   • Kick off the appropriate teams to lead work plan for identified opportunities.

   • Identify and document lessons learned for knowledge preservation.

4. Project leader

• Expected to present frequently to senior management project status and results, interface regularly with quality, powerpack and core engineers and TS’s and maintain required project documentation including 1-pagers, 6-panels, 8D reports, management summary documents, etc.

• Lead/attend team meetings.

You'll have... 

Minimum

• BS in Engineering or a related field 
• 3+ years of automotive engineering experience 
• 2+ years of experiences in the following: 

  • Delivering project objectives while working with cross-functional teams

  • Using Global 8D processes for problem solving

  • Using FordLLM for data and customer verbatim analysis 

  • Using Quality.AI systems for issue analysis and warranty investigations, specifically claims clustering tool and MWATS

  • Using data analysis for identifying cost opportunities in warranty

  • Leading large open forum strategy meetings

  • Ensuring prevent recurrence through department training on new tools and systems

  • Representing product development in meetings with suppliers

  • Sifting through various noise factors to determine root causes

  • Performing NVH analysis to replicate customer concerns

  • Representing product development for process changes in active manufacturing environments

  • MS Office competency and Minitab Competency

  • Experience with Atlassian Jira SIMPSN for quality reporting and project tracking

  • Using ROCOF to prioritize warranty work steams 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 6 - 8 and ranges from $72,480 - 162,120.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. 

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