Internal Control Manager - FCSD

In this position…

• We are looking for a highly skilled and experienced Internal Controls Manager to support Ford Customer Service Division (FCSD), partnering with FCSD Finance and Operations leadership to strengthen the control environment across parts, service, customer experience, distribution, and related business processes.
• The successful candidate will bring strong internal control (operational and S-Ox), risk assessment, change management, audit, and stakeholder management capabilities, with the ability to translate complex control topics into practical guidance for business leaders.
• This role will report to the Director – North America Internal Control and will regularly engage FCSD Finance, Operations, Internal Audit, external auditors, and other control partners to drive proactive risk identification, issue resolution, and sustained control performance.
  

What you'll do...

• Lead FCSD internal control support, providing guidance, coaching, and oversight for team members and business partners across parts, service, customer experience, distribution, and related processes. Key responsibilities include:

  • Partner with FCSD Finance and Operations leaders to identify and monitor key financial, operational, compliance, and change-related risks.

  • Analyze control gaps, develop practical remediation plans, and validate completion of corrective actions.

  • Support FCSD governance routines by preparing concise executive materials, metrics, risk themes, and discussion topics.

  • Ability to travel (up to 20%) to parts depots, dealerships, etc. to better understand the physical business flows and processes of Ford’s FCSD business.

  • Advise on controls for new FCSD initiatives, system launches, process changes, and business model changes.

  • Support control testing, S-Ox walkthroughs, evidence quality reviews, issue evaluation, and completion of required control activities.

  • Coordinate Certification and Representation activities, including off-balance sheet arrangements and internal control matters.

  • Track open control issues, audit comments, and high-risk items; provide status updates and escalation support through closure.

  • Develop and implement an annual FCSD control plan aligned with Ford’s internal control framework and FCSD leadership priorities.

  • Collaborate with Finance, Operations, Internal Audit, Corporate Internal Control, Accounting, S-Ox program teams, and external auditors.

  • Stay current on emerging risks, process changes, technologies, automation opportunities, and internal control best practices.

  • Provide regular updates on control activities, risk themes, audit matters, testing status, and remediation progress.

  • Business partnership – ability to build credibility with senior leaders and translate internal control requirements into practical actions for the business.

  • AI and emerging technology risk acumen – ability to assess control implications of AI adoption in FCSD operations and partner with tech teams on responsible AI governance.

  • Data-driven control design – ability to shift from sample-based testing to continuous / near-real-time monitoring using analytics.

  • Change management mindset – strong risk-based thinking including the ability to assess control implications of process, system, organizational, commercial, AI, and emerging technology changes and generate practical ideas to strengthen the control environment.

  • Teamwork and flexibility – ability to operate in a dynamic environment, balance competing priorities, and support cross-functional teams in achieving shared control objectives.

  • Risk-based thinking – generate practical ideas to maintain and improve a controlled environment in a fast-paced and constantly changing enterprise.

You'll have...

• Bachelor’s degree preferably in Business or Accounting

• At least 7 years of experience working with internal controls, either in Internal Audit with a large publicly held corporation, or Big 4 auditing

• Experience applying the COSO Internal Control Framework, with strong understanding of accounting principles, GAAP, financial reporting requirements, S-Ox, and operational control expectations.

• Digital and technology first practitioner – experience using generative AI, data analytics, GRC software, or tools such as Power BI, Alteryx, or SQL to support controls testing, risk analysis, audit documentation, anomaly detection, automation, and continuous monitoring.

• Professional certification in accounting or internal audit, such as CPA, CIA, CISA, or similar certification.

• Automotive aftersales or FCSD business acumen, including knowledge of parts distribution, dealer network processes, warranty administration, parts supply chain, service, and customer experience platforms, with the ability to anticipate related control risks.

• Experience translating audit findings, control testing results, risk themes, and remediation needs into concise executive-level messages, governance materials, key takeaways, and actionable plans.

• Data analytics / continuous monitoring tools – working knowledge of tools like Power BI, Alteryx, or SQL to detect anomalies and automate testing.

• Demonstrated leadership and business partnership skills, including the ability to build credibility with senior leaders, influence FCSD Finance and Operations teams, drive accountability, and translate internal control requirements into practical business actions.

• Ability to work independently and collaboratively in a dynamic environment, balance competing priorities, seek guidance when appropriate, and support cross-functional Finance, Operations, Internal Audit, Accounting, and external audit teams in achieving shared control objectives.

• Experience supervising and developing professionals, with a focus on excellence, accountability, growth, and practical business partnership.

• Business partnership – ability to build credibility with senior leaders and translate internal control requirements into practical actions for the business.

• AI and emerging technology risk acumen – ability to assess control implications of AI adoption in FCSD operations and partner with tech teams on responsible AI governance.

• Data-driven control design – ability to shift from sample-based testing to continuous / near-real-time monitoring using analytics.

• Change management mindset – strong risk-based thinking including the ability to assess control implications of process, system, organizational, commercial, AI, and emerging technology changes and generate practical ideas to strengthen the control environment.

• Teamwork and flexibility – ability to operate in a dynamic environment, balance competing priorities, and support cross-functional teams in achieving shared control objectives.

• Risk-based thinking – generate practical ideas to maintain and improve a controlled environment in a fast-paced and constantly changing enterprise.

Even better, you may have...

• Master’s degree in business (MBA)

• Professional certification in accounting or internal audit, such as CPA, CIA, CISA, or similar certification.

• Automotive aftersales or FCSD business acumen, including knowledge of parts distribution, dealer network processes, warranty administration, parts supply chain, service, and customer experience platforms, with the ability to anticipate related control risks.

• Experience translating audit findings, control testing results, risk themes, and remediation needs into concise executive-level messages, governance materials, key takeaways, and actionable plans.

• Data analytics / continuous monitoring tools – working knowledge of tools like Power BI, Alteryx, or SQL to detect anomalies and automate testing.

• Demonstrated leadership and business partnership skills, including the ability to build credibility with senior leaders, influence FCSD Finance and Operations teams, drive accountability, and translate internal control requirements into practical business actions.

• Ability to work independently and collaboratively in a dynamic environment, balance competing priorities, seek guidance when appropriate, and support cross-functional Finance, Operations, Internal Audit, Accounting, and external audit teams in achieving shared control objectives.

• Experience supervising and developing professionals, with a focus on excellence, accountability, growth, and practical business partnership.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: New Hire Benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid#LI-CS4