Vehicle Line Quality Chief

Job ID: 68557
Location: Dearborn, Michigan
Category: Quality

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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In this position...

The Global Vehicle Line Quality Chief is responsible for defining and executing the enterprise-wide quality strategy for vehicle programs across the full product lifecycle. This role owns the global quality target-setting process, lifecycle quality performance, competitive benchmarking, and enterprise quality analysis & action planning, while serving as a key member of the Global Lifecycle Warranty Governance Committee. As the senior leader for quality performance and KPI management, the Chief leads a global organization focused on delivering Best-In-Class customer satisfaction, product quality, warranty performance, and third-party quality results through strategic direction, robust governance, and data-driven decision making.

The Chief partners closely with Program Management, Product Development, Manufacturing, Functional Engineering, Regional Quality Organizations, and Executive Leadership to embed quality objectives into program planning, development, launch, and in-market operations. Through strong cross-functional leadership, the role drives enterprise accountability, proactive risk identification & mitigation, and continuous improvement initiatives that strengthen quality performance, reduce warranty exposure, and support the company's long-term quality vision and customer loyalty objectives.

What you'll do...

Enterprise Program Quality Strategy & Target Setting

Establish and drive the long-range quality plans attainment strategy, in alignment with the five-year lifecycle quality targets setting process.
Own the global quality strategy and annual quality business plan.
Drive standardization of Best-In-Segment quality target-setting methodologies across all regions and vehicle segments:
- Warranty R/1000 and Cost Per Unit
- Perceived Quality (Initial Quality, Vehicle Dependability, Net Promoter Score)
Develop and gain executive alignment on quality targets for warranty, cost, customer satisfaction, and third-party quality benchmarks.
Lead annual quality target confirmation and governance processes across global regions and vehicle programs.

Lifecycle Quality Leadership

Serve as the corporate subject matter expert for quality KPI development, measurement, and performance management.
Monitor quality performance against established targets and identify emerging risks and opportunities.
Lead quality reviews, escalation management, and corrective action governance for key quality issues.
Champion the implementation and continuous improvement of lifecycle quality business processes and frameworks.
Ensure rigor and on-time delivery of quality milestones throughout the vehicle development process.

Benchmarking & Customer Insights

Lead annual quality benchmarking activities against industry leaders.
Deliver actionable customer satisfaction and warranty performance insights into Product Development, Manufacturing, and Engineering organizations.
Leverage internal and external data sources to identify competitive gaps and drive continuous improvement initiatives.

Global Team Leadership

Lead, mentor, and develop a global team of quality professionals.
Coach and support regional quality organizations in the implementation of quality processes and best practices.
Foster a culture of accountability, continuous improvement, and customer-focused decision-making.
Build organizational capability through training, succession planning, and talent development.

Reporting & Governance

Own monthly executive reporting of quality performance, risks, trends, and opportunities.
Interface with business planning and leadership organizations regarding quality metrics and scorecards.
Drive alignment between regions, vehicle lines, and functional organizations through structured governance routines.

Process & Tool Ownership

Own the strategy, development, and improvement of quality reporting, forecasting, risk management, and issue-resolution tools.
Champion adoption of digital quality platforms and analytics-based decision-making.
Ensure quality processes and systems support enterprise objectives and future business needs.

You'll have...

Education

Bachelor's Degree in Engineering, Science, or a related technical discipline.

Experience

Significant leadership experience in automotive quality, engineering, product development, program management, or related disciplines.
Demonstrated success leading cross-functional teams in a global environment.
Strong knowledge of vehicle development processes and quality systems.
Experience establishing business strategies, targets, and performance management systems.
Proven ability to influence senior executives and drive enterprise-wide change initiatives.

Technical Knowledge

Product Development and Vehicle Program Management
Systems Engineering
Failure Mode Avoidance and FMEA
Design Verification / Production Validation (DV/PV)
Quality Metrics and Forecasting
Warranty Analytics
Problem Solving Methodologies
Lifecycle Quality Management Processes

Even better, you may have...

Advanced engineering or business degree.
Experience leading global organizations.
Deep knowledge of customer satisfaction measurement systems and competitive benchmarking.
Strong analytics, data management, and digital transformation experience.
Experience with quality reporting, forecasting, and AI-enabled quality tools.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 4.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL4Benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.

#LI-Hybrid #LI-WC2

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Vehicle Line Quality Chief

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Looking for jobs tailored to you?

Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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