Warranty Engineer

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

The ADAS Warranty Engineer is responsible for monitoring, investigating, and resolving warranty issues related to Advanced Driver Assistance Systems such as adaptive cruise control, lane-keeping assist, automatic emergency braking, parking assist, and sensor-based safety features. The position involves analyzing warranty and connected vehicle data, identifying failure trends, and collaborating with cross-functional teams (engineering, manufacturing, suppliers, etc.) to determine root causes and implement corrective actions.The ideal candidate is a proactive problem-solver who possesses a deep understanding of warranty fundamentals and can switch between priorities easily in a fast-paced environment.

What you'll do...

Lead analysis on customer, dealer, and connected vehicle data for field failures

Define, run, and analyze data from multiple sources (GSAR/AWS, QED, GCP BigQuery, CV-DOS) to form meaningful, unified datasets

Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritize activities

Create and present executive summaries to management

Lead/support warranty investigations using problem-solving methodologies

Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy

Review and analyze test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA)

Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking

Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions

Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations

Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings

Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes

You'll have...

Bachelor's degree in Engineering, Computer Science, or a related technical field

5+ years of experience with OEM warranty data and metrics (e.g., Ford GSAR/AWS)

2+ years of experience in a non-academic setting using at least two of the following: SQL, Alteryx, or MS Access

1+ years of experience in a data analytics role (writing queries, manipulating large datasets)

Advanced proficiency in Microsoft Excel

Comfortable working independently in a fast-paced and innovative environment where problems are not always well-defined

Familiarity with printed circuit boards, IC chips

Ability to make sound decisions based on available data

Strong work ethic

Strong oral and written communication skills

Strong analytical skills

Demonstrated expertise in problem solving, using advanced root cause analysis methodology, tools, documentation, and techniques (8D, 3x5 Why, Fishbone, Black Belt techniques, etc.)

Even better, you may have...

Experience with GCP BigQuery

Familiarity with Advanced Driver Assistance Systems (ADAS)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service 

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 

• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 7 -8 and ranges from $86,600-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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