Production Control Coordinator & Customer Service

The Production Control Coordinator & Customer Service is responsible for overseeing the short- and mid-term production planning and material flow within the Material Planning & Logistics (MP&L) function, ensuring uninterrupted manufacturing operations and on-time customer delivery. In this role, you will translate the master production schedule (MPS) into actionable daily and weekly plans, ensuring precise sequencing and line-side delivery across all active production lines. You will collaborate cross-functionally with Production, Logistics, Quality, Purchasing, and Planning teams to proactively identify and resolve material availability, capacity, and scheduling constraints before they impact the production floor. This position emphasizes data-driven decision-making, KPI monitoring, and continuous improvement to sustain inventory health and customer satisfaction in a high-volume automotive manufacturing environment.

Safety

• Actively promote safe work practices and model exemplary safety behavior at all times.

• Promptly identify and report unsafe acts or conditions to the appropriate personnel.

• Comply with all current safety policies, participate in required training programs, and embed safety awareness into every activity within the role.

Quality

• Ensure compliance with quality metrics and customer satisfaction standards.

• Manage and resolve quality discrepancies related to deliveries and parts service, coordinating with the corresponding areas for timely corrective action.

Delivery

• Develop and maintain the daily and weekly production plan, fully aligned with the master production schedule (MPS) and current customer requirements.

• Analyze customer releases and production projections, including the annual production horizon where applicable, to ensure forward visibility and planning accuracy.

• Coordinate shipping plans with the carrier to ensure timely execution of all delivery commitments.

• Manage the creation and accuracy of shipping documents in ERP and CFDIs as applicable.

• Maintain the integrity of production counts and ensure ongoing alignment with the current production plan.

Continuous Improvement & Competence

• Track, analyze, and report on key performance indicators (KPIs) related to delivery reliability, inventory health, and production efficiency; propose actionable improvements to processes, tools, and workflows.

• Apply structured problem-solving methodologies (8D, 5 Whys) to resolve recurring scheduling, material, or delivery deviations.

• Coordinate with cross-functional support areas — including Purchasing, Logistics, and Quality — to ensure the robustness and reliability of the production plan.

Cost

• Meet the established inventory budget and actively contribute to reducing premium transportation and logistics costs.

• Optimize inventory levels and minimize obsolescence risk through proactive analysis and planning.

• Support the analysis of variances in supplier releases.

• Create and maintain cost controls associated with logistics and production operations.

People

• Lead and develop the production and operations team, fostering a culture of collaboration and continuous improvement.

• Proactively manage conflicts and promote an environment of accountability and high performance.

Shared Activities

• Inventory analysis and reduction; correction of negative balances; correction of production counts.

• Support customs clearance for customer shipments with Customs Department.

• Coordinate MTC implementation dates and supplier prototype management with the Engineer Change Coordinator.

• Daily update of production rates and one-year plan projection in coordination with Production Planning North America.

• Analyze release variances; monitor surplus and critical materials with Penske.

• Maintain customer service satisfaction aligned with the MPL Process Coach.

Education & Experience

Technical Skills

• Production planning and scheduling expertise within a context in a high-volume manufacturing environment

• Inventory management and optimization — safety stock, FIFO, pull systems, kanban, and line-side delivery

• Data analysis and KPI reporting using Advanced Excel and Power BI

• Working knowledge of lean manufacturing principles and waste reduction methodologies

• ERP proficiency and experience with ERP-driven release, sequencing, and logistics processes

• Management and interpretation of supplier and customer releases, including EDI interfaces and release variance analysis

Soft Skills / Behavioral Competencies

• Strong verbal and written communication skills; ability to convey complex information clearly across all organizational levels

• Structured problem-solving and critical thinking using 8D, 5 Whys, and root-cause analysis methodologies

• High attention to detail and organizational discipline in managing multiple concurrent planning activities

• Ability to perform effectively under pressure in a fast-paced, time-sensitive manufacturing environment

• Cross-functional collaboration and conflict resolution across Production, Logistics, Purchasing, Quality, and Planning teams

• Proactive, data-driven mindset with strong change readiness and adaptability

• Leadership and team development capabilities aligned with a continuous improvement culture

Language Requirements

• Professional English proficiency (reading, writing, and speaking) — Required

4. Required Systems & Tools

ERP / Planning Systems — Required

• ERP — core ERP for production planning, inventory management, and material flow

• Master Production Scheduling (MPS) inputs — ERP-integrated scheduling and release management

Planning & Analytics Tools

• Advanced Microsoft Excel (pivot tables, data modeling, variance analysis) — Required

Power BI (KPI dashboards and reporting) — Preferred

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability