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Site Mgmt and End User Support

Job ID
66193
Location
Kansas City, Missouri
Category
Enterprise Technology
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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

  • Job Type: Full time
  • Work Type: On-site
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This is an Information Technology Operations based role that supports our Kansas City Assembly Truck and Transit Plants where the F-150, Americas best-selling vehicle for over 40+ years, and the best-selling van, the Ford Transit / E-Transit are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification conversion.

 As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. 

You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. 

The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals.

This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

  • Support a multi-shift operation in a manufacturing plant.

    • Must be able to work flexible hours to support a multi-shift operation. Requires rotating schedule to support business processes.  (Days, nights and weekends).

  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.  

  • Interface with Business IT and business owners to prioritize improvement efforts.

  • Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

  • Focus on the integration / long term maintenance of applications and hardware.

  • Assist team lead with managing assignments and workload.

  • Develop, maintain, and share, accurate support documentation.

  • Support of local network equipment in a Cisco-based environment.

  • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.

  • Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

  • A strong desire to learn manufacturing operations and business practices from an IT perspective is required.  

  • Broad business and manufacturing perspective is helpful.  Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.  

  • A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space. 

  • A willingness to learn, adapt and embrace new technologies is key. 

The successful candidate should have the following qualifications:

  • Strong written and verbal communication skills

  • Ability to multi-task; manage multiple tasks/projects

  • Work efficiently and effectively with diverse, cross functional teams under stressful circumstances

  • Ability to communicate effectively with business users and IT professionals including globally distributed teams.

  • The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.

  • Motivated self-starter

  • Identifying, investigating & solving problems without supervision

  • Candidate must be reliable, dependable, and punctual. 

  • Candidate must be able to lift 50 lbs and be able to walk 1-2 miles per shift. 

  • Manufacturing experience is preferred, but not required.

The successful candidate will have or be willing to quickly learn the following items:

  • Experience with Server administration; Windows (2016+) and/or Linux

  • Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.

  • Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.

  • Knowledge of Windows server and Windows Active Directory/ADFS

  • Experience with VM servers (vSphere).

  • Experience with Android and iOS, iPhones, iPads.

  • Experience with Office365.

  • Experience with SharePoint.

  • Experience with Office automation, Windows, PC’s & Printers

  • Experience with handheld scanners and imagers.

  • Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.

  • PowerShell scripting is desired, but not required. 


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6-8 and ranges from $74,300-$166,200.  
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

  • Health and Wellness

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  • Flexible Vacation and Holidays

    Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.

  • Vehicle Discount Program

    The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.

  • Family Growth and Support

    Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.

  • Additional Programs

    Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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