Senior Associate, HR Shared Service

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position... 

The Senior Associate, HR Shared Service, working under general supervision, is responsible for applying existing organizational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations, in a timely manner. 

The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives. 

The role applies research, information gathering, analytical and interpretation skills to a variety of problems of moderate scope and complexity to foster a compliant and ethical work environment. The role also contributes to the enhancement of HR processes and the successful execution of special projects, all while maintaining accurate employee information in the HR database.

• Manage incoming calls and service request tickets to respond to employee or people leader inquiries, ensuring the timely and compliant processing of HR administrative requests and policy guidance.
• Execute core HR administrative duties—including data management, onboarding/offboarding, and payroll processing—while preparing supporting materials in alignment with established procedures and timelines
• Monitor HR service KPIs—such as resolution rates, response times, and data accuracy—to ensure operational efficiency and develop reporting templates on key HR indicators for senior stakeholders.
• Interpret HR policies to execute daily workflows—including benefits, compliance, and data management—while providing dedicated transactional and reporting support to HR managers
• Support special HR projects—such as benchmarking, engagement surveys, and tech research—by coordinating project activities, conducting research, and preparing key deliverables.
• Assists in record-keeping and creating and updating HR business processes mapping and internal standard operating procedures through research, information gathering, and application of analytical ability, identifies inconsistencies if any, and effectively brings them to the managers’ attention.
• Assists in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes. This contributes to achieving the organizational objective of delivering efficient and effective HR services.
• Support HRIS, compensation, and benefits processes, delivering high-quality service during onboarding and internal movements while ensuring staff are informed on HR rules and regulations through orientations and briefings.
• Assist in updating HR Shared Service policies—including benefits, onboarding, and compliance—to ensure continuous alignment with legal requirements and organizational standards.
• Maintain accurate and confidential HR records to ensure compliance, while coordinating data integrity and information transfers with external payroll suppliers.

• Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience. 
• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems. 
• Language: English proficiency level C1 or C2 (minimum) required. 

Technical Skills: 

• Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent. 
• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.
• Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup. 
• Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools. 

Work Mode & Location:Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico. 

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! 

We thank all candidates for their interest, but only those selected for an interview will be contacted.#LI-JRA 

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