Digital Payment Incentive Supervisor

Elevate your career at Ford! This supervisor/team leader role offers an opportunity to lead the European CMT Digital Marketing Incentive Team and oversee the coordination of our online incentive programs. This position represents a solid next step for those looking to develop their leadership experience and gain broader exposure to our Sales, Marketing, and IT operations and offers a unique opportunity to sharpen your leadership profile, drive lean E2E processes, and directly influence the customer journey across Europe.

If you want to contribute to the steady improvement of our digital customer experience in Europe and to move from operational excellence to shaping the future of our eCommerce landscape and automation strategy, this is your chance to leave a lasting mark on our digital-first future.

• Lead and Manage the European CMT Digital Marketing Team, responsible for the eCommerce / Build&Price / Inventory incentives.

• Coordinate online marketing/incentive programme setup in VINCENT system including programme writing and testing. Ensure that all required online incentives are available in Ford’s digital customer facing platform. 
• Oversee the monitoring of active incentives on live websites and coordinate the team in verifying pricing accuracy against approved proposals.

• Effectively communicate with all stakeholders. 

• Act as Lead for the online incentives, responsible for: driving Process improvements, IT developments, Weekly market calls and Quarter Update Planning for incentives.

• Evaluate and consider automation and digital transformation opportunities to achieve efficiency improvement and automation.

• Respond to new Digital marketing requirements (develop strategy and secure required resources).

• Coordinate VINCENT system upgrades and align initiatives with stakeholders.

• Incident Investigation (root cause identification and follow up). Tracking and resolution of issues.                                

• Implement lean and robust E2E processes for B2C and B2B incentive programmes.

• Subject matter expert (SME) in Electronic Marketplace projects representing CMT Operations. 

• Actively develop, document, test and coordinate the implementation of new processes and process changes.

• Ensure compliance with corporate requirements (lnternal Control)

• Fluency in English 

• Degree in Business Administration, Economics, Marketing or other related fields

• Strong business and customer focus, exceptional presentation skills

• Analytical mindset, structured thinking, ability to understand and improve processes

• Project mindset – ability to handle complex tasks simultaneously

• Ability to manage teamwork and prioritise tasks

• Work experience in Marketing/Sales/Finance is a plus