Global Upstream Customer Service Engineer

As a Design for Service Engineer, you will be the champion for both the end customer and our dealer network during the development of Ford’s exciting new Passenger Vehicles. Working at the intersection of engineering, finance, and customer experience, you will collaborate with cross-functional teams—including Design, Product Development, Finance, Diagnostics, and Aftersales—to ensure our future vehicles meet global serviceability standards.

Your ultimate goal is to influence vehicle design early in the development cycle to make maintenance and repairs easier, faster, and more cost-effective, directly lowering the cost of ownership for our customers.

Represent Aftersales in New Vehicle Development Programs:

• Global Collaboration: Partner with the Global Lead Design for Service Program Manager to support all aspects of regional vehicle programs.
• Strategic Planning: Help develop and align on the Global Program Support Plan for all regional vehicle programs.
• Unified Voice: Participate in regular global program team meetings to ensure the Aftersales and Customer Service division speaks with a single, aligned voice to the broader vehicle program team.
• Influence Design: Act as the "Voice of the Customer" and "Voice of the Dealer" within global and regional vehicle program teams to influence engineering and business decisions for better serviceability.

Ensure Serviceability & Quality Standards:

• Compliance & Approvals: Ensure new vehicles comply with regional Service Engineering Requirements and Technical Design Specifications. Manage any necessary regional escalations and approvals.
• Virtual & Physical Assessments: Coordinate and lead digital/CAD-based serviceability reviews (such as digital packaging and clearance checks) and share findings with the global team.
• Business Case Development: Create robust business cases to drive high-quality, cost-effective designs that improve serviceability, reduce future warranty exposure, and lower the overall cost of ownership.
• Hands-on Testing: Participate in physical serviceability trials, damageability reviews, and competitive benchmarking, if needed

Program & Deliverable Management:

• Budget & Funding Coordination: Support the coordination of Product Development funding for aftersales-related program costs (such as diagnostics, essential special service tools, and service parts tooling).
• Continuous Improvement: Use historical field issue databases and lessons-learned processes to ensure prior model product issues are resolved in new vehicle designs.
• Launch Readiness: Ensure the timely, accurate, and complete delivery of essential regional launch deliverables, including:
• Workshop manuals and owner guides
• Special service tools and diagnostics
• Technician training materials and service parts

Transition to Launch:

• Issue Resolution: Partner with the Launch Quality and Issue Resolution teams to initialize and hand over the initial Aftersales Launch Plan.
• Post-Launch Support: Support the rapid resolution of any emerging issues affecting aftersales deliverables during the vehicle launch phase.

Qualifications & Experience:

• Education: University or College Degree, preferably in Engineering, Automotive Technology, or a related technical field.

• Experience: Strong technical aptitude with automotive industry experience and proficiency in CAD software.

• Tools: Experience using Project Management software, MS Excel, PowerPoint, and issue-tracking databases (e.g., Jira).

• Language: Fluent in English (both written and spoken). Knowledge of German is considered a strong asset.

Preferred Skills:

• A proven track record in Program Management within an automotive or engineering environment.

• Prior experience in Service Engineering, Product Development, Aftersales, or a related technical role.

• Strong communication and stakeholder management skills, with the ability to navigate conflict and influence senior leadership (e.g., Chief Program Engineers).

What we offer:

• High Visibility: A highly impactful role with the opportunity to directly shape the future of Ford’s European Passenger Vehicle business. 

• Career Growth: Continuous professional development and career progression opportunities within a global organization. 

• Competitive Package: An attractive salary and benefits package, including a cafeteria plan, health care benefits, and exclusive employee car purchase discounts. 

• Easy Commute: Free shuttle bus service from the local suburban train (HÉV) station.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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