Design for Service Program Specialist

Design for Service Program Specialist 

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

This position is critical for integrating serviceability considerations early in the product development cycle, ensuring that new vehicles can be repaired efficiently, at a lower cost, and with superior customer experience. The specialist drives the "Design for Service" culture, bridging the Service Division and Product Development teams to achieve ambitious Warranty Cost Reduction and Launch Readiness targets, ultimately delivering the best-in-class repair experience and the lowest possible Cost of Ownership.

This role demands a strong advocate for the 'Voice of the Dealer & Technician' as a critical input to Product Development and cross-functional teams, while consistently maintaining a 'Voice of the Customer mindset.’

What you'll do...

Improve Serviceability in Future Product Designs:

• Proactively collaborate with Product Development (PD) teams to influence vehicle design for enhanced serviceability and overall customer ownership experience.
• Engage PD teams at early design milestones to positively impact vehicle serviceability, reduce Cost of Ownership, and improve repair cost and quality for current and future models.
• Identify and champion the resolution of High Impact Serviceability Actions.
• Ensure timely delivery of V1 and V2 Digital Pre-assembly (DPA-4) requirements by effectively managing assessment workload and conducting DPA-4 assessments as needed.
• Monitor, introduce, and refine service requirements, ensuring compliance or approved deviations.
• Strategically identify Essential Special Service Tools (ESSTs) and secure their funding through Financial Information Requests, while actively working to minimize the overall need for specialized tooling.
• Lead the early definition of the Service Bill of Materials (SBOM), aggressively pursuing lower-level service part integration to eliminate one-time-use components and significantly reduce replacement costs.
• Drive the achievement of targeted Warranty Cost Avoidance objectives by identifying and implementing serviceability improvements (e.g., reducing service labor times, optimizing component-level service, minimizing ESST needs)

Program Launch Support:

• Participate in serviceability trials and competitive benchmarking activities.
• Support the delivery of FCSD requirements tracked via the Global Launch Scorecard (including ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Service Parts and Major Service Issues).
• Support program TVM actions with requested feedback to ensure successful TVM implementation and downstream impact. 

Deliver Common and Efficient Global Processes:

• Conduct regular Gemba visits to validate the "Voice of the Technician" and bring ground-truth data to PD.
• Support the maintenance, updates, and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.
• Lead reviews of DPA-4 service issues for Program Review Meetings, facilitating escalation and alignment as needed.
• Support the Serviceability Process Team in developing Design for Service Processes and Training Modules.
• Utilize AI-driven insights and tools for predictive serviceability analysis and process optimization.

You'll have...

• Bachelor's degree or equivalent combination of relevant education and experience.
• 3+ years of experience with automotive Computer-aided Design (CAD) 
• 3+ years of experience in automotive services
• 2+ years of experience with technical related to assembly/disassembly of automotive systems/components, as well as technical publications

Even better, you may have...

• Bachelor’s degree in automotive technology or automotive engineering preferred
• Familiarity and experience with Dealer Operations are strongly preferred (specifically tied to Fixed Operations)
• Ability to analyze warranty data (Cost Per Repair, R/1000) to build business cases for design changes
• Ability to manage critical timing and conflicting demands
• Project manage and progress multiple workstreams at once
• Lead through influence and collaborate across Enterprise
• Use data and customer insights to influence strategic decisions
• Problem solve against competing cross-functional priorities
• Facilitate cross-functional meetings
• Product Development Experience (either working in or with PD) is beneficial

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 7 and ranges from $84,480-141,360., This position is a salary grade 8 and ranges from $96,720-162,120.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1