Field Operations Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position... 

The Technical Training Operations & Resource Manager is a strategic and execution-focused leader responsible for optimizing the delivery of technical training across a national network. This role oversees training center operations, instructor and resource management, and end-to-end training logistics—while driving continuous improvement through data, process innovation, and emerging technologies. This individual is expected to think differently and identify scalable ways to deliver results. 

This leader will play a critical role in transforming how training is delivered by identifying efficiencies, leveraging AI-enabled solutions, and developing innovative and scalable processes that accelerate technician readiness in a cost-effective and sustainable way. The ideal candidate is both an operational expert and forward-thinking innovator, capable of solving complex challenges and driving measurable impact across the dealer network. This individual will have the ability to invent and simplify processes for greater efficiency, and insist on the highest standards. The candidate must be able to communicate a bold direction that inspires results and have a bias for action.

What you'll do...

Training Operations Leadership

• Lead and develop the training delivery team, fostering a culture of accountability, innovation, and continuous improvement
• Oversee operations of all U.S. training centers, ensuring consistent, high-quality execution and performance
• Partner with facility stakeholders (e.g., Ford Land) to enhance and expand training center capabilities

Process Innovation & Continuous Improvement

• Design, implement, and refine scalable processes to improve training delivery efficiency, quality, and cost-effectiveness
• Identify and eliminate operational bottlenecks, driving streamlined workflows and improved throughput
• Champion an improvement mindset, proactively identifying opportunities to optimize performance

Data-Driven Strategy & Insights

• Lead the end-to-end strategy for training analytics, ensuring data is actively used to evaluate program effectiveness, identify gaps, and validate that training delivery is meeting current and future network needs
• Gather, analyze, and synthesize data from multiple sources (training utilization, technician performance, capacity, cost, and outcomes) to drive continuous improvement and operational decision-making
• Develop clear, compelling narratives that translate complex data into actionable insights, effectively communicating the impact and value of training programs to senior leadership and key stakeholders
• Establish and evolve KPIs and performance frameworks that measure not only activity, but true training effectiveness, technician readiness, and business impact
• Proactively identify trends, risks, and opportunities through data analysis, using insights to inform process improvements, resource allocation, and strategic direction
• Partner cross-functionally to ensure data insights are embedded into process design, program development, and long-term workforce planning
• Drive a culture of data accountability, ensuring decisions are grounded in measurable outcomes and continuously refined based on performance insights

AI & Technology Enablement

• Identify and implement AI-driven and technology-enabled solutions to enhance training operations, scheduling, resource allocation, and delivery
• Explore innovative approaches to accelerate technician training timelines while maintaining or improving quality
• Leverage digital tools and automation to improve efficiency, scalability, and user experience

Resource & Vendor Management

• Manage Service Training Instructor (STI) supplier relationships to ensure high-quality instruction and performance accountability
• Oversee training vehicle fleet coordination in partnership with vehicle programs to ensure availability and readiness
• Own vendor performance, contracts, and purchase orders related to training delivery

Training Delivery & Program Effectiveness

• Partner with training development teams to ensure curriculum is practical, scalable, and effectively delivered in classroom and field environments
• Ensure training programs meet defined objectives for technician readiness, certification, and performance
• Drive initiatives that improve program efficacy, sustainability, and long-term impact

Strategic Planning & Financial Management

• Develop and execute annual and long-term business plans aligned with organizational objectives
• Maintain and manage a 5-year financial plan for training center operations
• Ensure cost-effective delivery of training while maximizing return on investment

Innovation & Future-State Vision

• Act as a thought leader in training operations, identifying new and innovative program opportunities
• Develop creative solutions to address industry challenges, including technician shortages and evolving skill requirements
• Lead and embrace change, operating effectively in ambiguity and driving progress in “white space” environments

You'll have...

Minimum

• Bachelor’s degree required; 
• 7+ years of experience in operations, training delivery, workforce development, or a related field
• Experience leading teams and managing complex, multi-site operations
• Strong process development and continuous improvement experience (Lean, Six Sigma, or similar methodologies a plus)
• Demonstrated ability to leverage data and analytics to drive decision-making and performance improvements
• Proven success managing external vendors and resource networks
• Strong financial and business planning acumen
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• Highly adaptable problem-solver, comfortable navigating ambiguity and driving innovative solutions
• Strong organizational, time management, and prioritization skills

• Willingness and ability to travel (>35%)

• Valid US Driver’s license required

Even better, you may have...

Preferred

• Master’s degree preferred
• Automotive, technical training, or skilled trades experience strongly preferred
• Experience exploring or implementing AI, automation, or digital tools in operational environments preferred

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is leadership level 6 and ranges from $115,500-$218,100.      

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. 

Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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