Analyst, Supply Chain Systems Digital Adoption & User Enablement

Job ID: 72325
Location: Dearborn, Michigan
Category: Supply Chain

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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In this position...
Analyst, Supply Chain Systems Digital Adoption & User Enablement. This role prepares buyers and suppliers for new supply chain systems and process changes, supports them through go-live, and keeps them learning afterward. It draws on hands-on buyer experience and works across Purchasing, IT, Learning & Development, and Finance.

What you'll do
Join Ford's Global Supply Chain Systems organization and serve as the bridge between purchasing, IT, and the people who use our systems every day. You will help implement change, ready users for what's coming, and stay alongside current users so they keep learning and getting value from our tools. You will also work directly with suppliers to deliver training and clear communication. This role is ideal for a supply chain professional with hands-on buyer experience who understands the purchasing process end to end and can translate business needs into practical, user-friendly enablement. You will collaborate with IT, Learning & Development, Supply Chain, Purchasing, Finance, and global business teams.

Help implement change and prepare users for what's next
* Partner with IT and business teams to support implementation of system releases, enhancements, and purchasing process changes.
* Use your buyer experience to assess how changes affect day-to-day buyer workflows, and flag impacts and risks early.
* Plan and execute user readiness: impact assessments, communications, training, and go-live support.
* Validate readiness, gather user feedback, and use support trends to resolve adoption barriers.

Keep current users learning and succeeding
* Provide ongoing coaching, office hours, and refresher sessions so existing users build confidence and proficiency over time.
* Develop and maintain training, job aids, quick-reference guides, and self-service materials with subject matter experts.
* Support virtual and in-person training for buyers and global supply chain users.
* Track training completion and adoption metrics and act on trends to reduce repeat support inquiries.

Enable and communicate with suppliers
* Deliver supplier training, guidance, and communications for new systems, processes, and requirements.
* Support supplier onboarding and ongoing engagement on sourcing, purchase orders, and related processes.
* Gather supplier feedback and work with Purchasing and IT to improve the supplier experience.

Lead communications and engagement
* Develop communications for system launches, enhancements, and ongoing operations.
* Manage global audiences, distribution lists, and communication channels for employees and suppliers.
* Prepare leadership updates, program status reports, and summaries of risks.
* Support engagement activities such as newsletters, podcasts, and campaigns.
* Connect purchasing expertise with digital change
* Apply purchasing and sourcing knowledge to system releases and business process changes.
* Partner with Supply Chain, Purchasing, Finance, and IT to align systems with business requirements.
* Ensure system changes are reflected in purchasing policies, procedures, and user materials.
* Identify opportunities to simplify workflows through digital tools, automation, and AI.
* Represent the workstream in governance, readiness reviews, and stakeholder forums, and support additional priorities as business needs evolve.

What success looks like
* Users are prepared before each change and confident on day one.
* Current users keep learning and use systems effectively, with fewer repeat support requests.
* Suppliers are trained, informed, and able to transact with Ford smoothly.
* Communications and training are accurate, timely, and reach the right audiences.
* Leaders have clear visibility into readiness, adoption, risks, and support needs.
* Digital, automation, or AI improvements simplify workflows and increase efficiency.

You'll have...
* Bachelor's degree in Supply Chain, Business, Engineering, or a related field.
* 3+ years of supply chain experience, including hands-on experience working as a buyer (production, program, commodity, or indirect).
* Solid understanding of the purchasing process: sourcing, supplier onboarding, purchase order management, and supplier engagement.
* Experience with enterprise procurement, supply chain, or ERP systems such as SAP or Ariba.
* Experience or strong interest in training, coaching, communications, or change management, including supporting users through system or process change.
* Strong communication and presentation skills, with comfort training and presenting to both internal users and external suppliers.
* Strong analytical and organizational skills and the ability to manage multiple priorities and meet deadlines.
* Knowledge of AI and automation and how they can be applied to business processes.

Even better, you may have...
* Experience supporting or leading a system implementation, rollout, or process change as a business user or super user.
* Experience developing training content or delivering training to suppliers.
* Knowledge of end-to-end sourcing, including cost studies, supplier cost analysis, or business case development.
* Experience with Sourcing Workplan Tool (SWT), Power BI, or Qlik Sense.
* Broader Supply Chain experience across Supplier Technical Assistance, Materials Planning & Logistics, Product Development, Finance, or related Purchasing functions.
* Change management or learning certification (e.g., Prosci, ADKAR).

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid#LI-RR2

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Analyst, Supply Chain Systems Digital Adoption & User Enablement

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Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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