Security and Experience Ambassador

Michigan Central is more than a place, it’s an experience.  It is one of Detroit’s most treasured landmarks and is a platform for innovation, community, and opportunity.  

In this position...

The Security and Experience Ambassador plays a vital role in serving as both a steward of our physical assets and a champion of the people who walk through our doors daily, creating a welcoming, trusted, and consistent presence for members, guests, partners, and the surrounding community.   

This is not a traditional security position. This role blends security, hospitality, and community engagement.  

What makes this role different:

• Hospitality-forward, not enforcement-first
• Relationship-driven, not transactional
• Community-integrated, not anonymous
• Experience-focused, not surveillance-focused

Your presence will help ensure that everyone who walks through the door at Michigan Central feels welcomed, respected, and inspired.  You are a trusted presence - A problem solver - A steward of place.

What you'll do...

Facility Stewardship & Asset Protection

• Maintain a proactive, visible presence to help ensure the well-being of Michigan Central’s people, spaces, and assets
• Monitor entrances, public areas, and activity to identify and address potential concerns 
• Respond to and help de-escalate situations calmly, professionally, and respectfully
• Conduct routine walkthroughs and environmental checks
• Document incidents clearly and communicate with leadership and emergency responders when needed
• Support implementation of facility protocols and procedures

Experience & Hospitality Leadership

• Serve as a welcoming, approachable first point of contact for members, guests, and the public
• Greet visitors, answer questions, and provide directions and assistance
• Build trusted relationships with tenants, members, and repeat visitors
• Help create a warm, inclusive, and professional environment aligned with Michigan Central’s values
• Act as an ambassador of the Michigan Central brand and Detroit community

Event & Activation Support

• Support public programs, private events, and community activations
• Assist with guest arrival, access management, and orderly event flow
• Help ensure events run smoothly while maintaining a protective and welcoming atmosphere
• Provide exceptional service to partners, speakers, and guests
• Help maintain a clean, hazard free, and professional environment
• Identify and report maintenance, environmental, or operational issues
• Support tours, special activations, and high-profile visits as needed

Environment & Operational Awareness

• Help maintain a clean, hazard free, and professional environment
• Identify and report maintenance, environmental, or operational issues
• Support tours, special activations, and high-profile visits as needed

Schedule 

• This is a 7-day-a-week operation
• Candidates must be available to work off-shifts, holidays and weekends on a rotating basis
• Must be available for emergency call-ins

You’ll have…

• High School diploma or GED
• Strong interpersonal and communication skills
• Professional, welcoming, and service-oriented demeanor
• Sound judgment and ability to remain calm under pressure
• Reliable, punctual, and accountable
• Ability to walk and stand for extended periods
• Ability to work evenings, weekends, and events as needed
• Bachelor’s degree
• Experience in hospitality, customer service, events, or security
• Experience working in public-facing environments
• CPR / First Aid certification (or willingness to obtain)
• Familiarity with Detroit communities and culture

Even better, you may have… 

• Bachelor’s degree
• Experience in hospitality, customer service, events, or security
• Experience working in public-facing environments
• CPR / First Aid certification (or willingness to obtain)
• Familiarity with Detroit communities and culture

Ability to demonstrate: 

• Hospitality Mindset — makes everyone feel welcome
• Presence and Awareness — attentive and observant
• Professionalism — calm, respectful, and dependable
• Judgment — knows when and how to act
• Pride of Place — cares deeply about Michigan Central and Detroit
• Service Leadership — puts people and experience first

You will be Successful if, you are…

• Welcoming and approachable
• Observant and attentive
• Calm under pressure
• Professional and dependable
• Service-oriented
• Proud to represent Michigan Central and Detroit

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

 This position is a salary grade 2 and ranges from $39,400-$71,600.  
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-DA1