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Solutions Engineer - Software Factory

Job ID
64465
Location
Dearborn, Michigan
Category
PD Operations and Quality
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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

  • Job Type: Full time
  • Work Type: Hybrid
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The Software Factory in Product Creation and Industrialization delivers scalable software solutions to support technology platforms, programs, suppliers, and internal teams. The Work Management team enables frictionless planning, tracking, and delivery through highly integrated tools and workflows.

The Solutions Engineer is a hands-on platform engineer and solution architect who designs and delivers enterprise-grade solutions across the Atlassian ecosystem (Jira, Jira Service Management, Jira Product Discovery, Assets, Goals/Projects) and adjacent lifecycle tooling for requirements, code and testing.

  • Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Confluence), while setting scalable standards and overseeing governance.
  • Configure Jira/JSM/JPD/Assets elements—including workflows, schemes, automations, forms, and SLAs—to optimize delivery and service outcomes.
  • Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
  • Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
  • Launch AI-powered workflows (such as Atlassian Intelligence/Rovo, GitHub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

You'll have...

Bachelors Degree in Computer Science, AI or Machine Learning, or related technical field.


• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js); ability to build utilities/services for operations and data movement
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; knowledge of governance, prompt patterns, access controls, guardrails
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability


Even better, you may have...
• Master’s degree in Computer Science, AI/ML, or related technical field
• Experience with DX, Developer Intelligence Platform, configuring reports and supporting operations
• Experience in Atlassian Cloud migrations, scaling, and enterprise operating models
• JSM service management design and automation at scale
• Forge, app evaluation, Compass/GitHub, CI/CD integrations, developer portal/service catalog concepts
• Toolchain integration across requirements, delivery, service management, and reporting
• Data pipelines and analytics for work management via API extraction

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

  • Health and Wellness

    Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.

  • Financial and Retirement Programs

    Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.

  • Flexible Vacation and Holidays

    Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.

  • Vehicle Discount Program

    The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.

  • Family Growth and Support

    Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.

  • Additional Programs

    Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

  • Built on one bold idea and the passion to define sustainable transportation for generations to come, Ford is a story about people with a vision that’s still being written.

    What We Do

  • Ford’s culture fuels the kind of momentum where ideas flow, progress is unstoppable, and our people keep redefining what it means to innovate.

    Our People and Culture

  • At Ford, your work matters, your life matters and we’re here to back the whole you—from growth to well-being—so you show up ready to realize your full potential.

    Your Benefits

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