UX Quality Specialist

Job ID: 71411
Location: Dearborn, Michigan
Category: PD Operations and Quality

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Hybrid

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We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

In this position...

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross-disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence.

This role is hybrid (in-office 4 days per week) in Dearborn, MI.

What you'll do...

The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:
Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies. Serve as a key advocate for our integrated physical/digital strategy.
Champion "glidepaths" for component strategies to ensure they align with current platform assumptions and long-term goals.
Review customer feedback for new strategies and leverage those insights to drive iterative improvements.
Benchmark competitive cabin control strategies for both digital and physical executions. Leverage AI tools where appropriate to synthesize data and inform insights.
Review cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment.
Support 3-D prototyping and collaborate with other prototyping teams as needed to develop concepts.
Champion the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL). Document findings and collaborate with design teams to resolve issues.
Possess technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions
Support the development of new tools and processes that enhance the efficiency and accuracy of quality assessments. Leverage AI tools where appropriate to enhance the tools capability.

You'll have...

Bachelor’s degree in engineering, ergonomics, interactive design or equivalent.
3+ years of experience in user interface or user interaction design.
3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
Excellent teamwork, leadership, interpersonal and communication skills required.

Even better, you may have...

4+ years of user interface or user interactive design experience
2+ years usability testing experience
2+ years concept validation experience
2+ years LLM prompt engineering
2+ years UX prototyping experience
Proficient with Figma, JIRA, and Microsoft Office

Skills:

Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast-paced environment.
Self-Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.
User-Centric Mindset: A deep passion for User Experience (UX) and Customer-Centered Design.
Collaboration: Proven ability to work effectively within cross-functional teams, maintaining high attention to detail and clear interpersonal communication.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8 and ranges from $115,000-$192,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

#LI-Hybrid #LI-LS1

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

An office lobby with people in various activities.

Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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UX Quality Specialist

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Looking for jobs tailored to you?

Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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