Senior Manager, Dealer Capability & Training IMG

• Strategic Curriculum Design: Design, implement, and continuously evolve a comprehensive, business-aligned dealer curriculum across core modalities, including product & soft skills, on-demand (digital), and in-Dealer (practical/face-to-face) training that delivers measurable value for our markets and Dealers.

• Content Development & Modernization: End-to-end design of training programs and overseeing implementation by measuring the training effectiveness and quality across all core pillars (Sales, Service, and Customer Experience). Introduce modern learning methodologies, including micro-learning, gamification, and virtual/interactive delivery.

• Team Leadership & Capability Building: Provide guidance, coaching, and strategic direction to market academy directors, training specialists, and internal training academy teams on training curriculum and delivery.

• Ford Guest Experience (FGE) Program Leadership: Direct the strategic evolution, implementation, and process framework of our IMG FGE Program to drive process consistency and guest-centricity across the dealer network. Continually adapt the program to align with emerging business priorities, shifting market maturity levels, and oversee the management and optimization of all associated program technologies and digital tools.

• Supplier & Vendor Management: Lead, manage, and collaborate closely with a network of external instructional designers, content suppliers, creative agencies, and trainers, ensuring they deliver quantifiable value for our business and Dealers. Direct the end-to-end development, translation, and localization of digital and physical learning experiences.

• Regional & Global Governance: Lead and manage all training-related regional and global governance processes. This includes the end-to-end preparation of strategic materials, business cases, and performance updates for executive leadership reviews, steering committees, and Dealer committees.

• Overall Budget Management: Direct and manage the regional dealer training budget. Ensure strategic allocation of financial resources, monitoring return on investment to drive value and cost-efficiency.

• Process Optimization / PDCA: Establish and maintain efficient processes (including Training Needs Analysis and Learning Needs Analysis) to ensure learner journeys remain up to date, minimizing development costs while maximizing speed-to-market and quality for training materials across multiple markets.

Must Haves 

• Dealer Operations Expertise: Deep knowledge of automotive dealership operations, departmental workflows (Sales, Service, Parts, Finance), and key retail business drivers. Direct dealer-facing experience is essential.

• Curriculum & Instructional Design Mastery: Proven expertise in designing and executing end-to-end learning solutions using educational theory, adult learning principles, and modern instructional design to maximize training ROI.

• Strategic & Analytical Skills: Demonstrated ability to navigate complexity and keep teams aligned with strategic priorities by designing measurable learning objectives and linking training outcomes directly to business impact.

• Team Leadership: Proven track record of leading, coaching, and mentoring large (>10) and culturally diverse teams—leveraging deep market knowledge to constructively challenge, uncover root causes, and drive high-value business outcomes.

• Communication & Collaboration: Exceptional written and verbal communication skills, with the confidence to consult, influence, present and collaborate effectively with senior leadership and regional stakeholders.

• Mobility: Willingness and flexibility to undertake regular domestic and international travel across the region.

Advantageous 

• Education: A bachelor's or master's degree in education, Instructional Design, Business Administration, Organizational Development, or a related field.

• LMS/LXP Experience: Familiarity with modern learning management systems, learning experience platforms, or AI-driven digital learning tools. Experience leading the rollout or migration to a new global LMS is highly regarded.

Equal Opportunity 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. 

Candidates must hold full legal working rights in Australia. Verification of work eligibility will be required during onboarding, and any job offer will be subject to the successful completion of a background and criminal record check.

---Applications will close on Sunday 6 September 2026, however, please do not delay your application, as interviews will commence prior to this date, and the position may close early if a suitable candidate is selected. ---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

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