Software Engineer

We are seeking an experienced IT professional with strong expertise in network operations and infrastructure management. This role will focus on WAN/LAN operations and network projects, while also supporting telephony systems, datacenter operations, and IT governance/security compliance

Network Operations 

• Manage On-Site Network Infrastructure
  Oversee core and access network devices like switches, routers, firewalls, Wi-Fi controllers, and Aps.
• Monitor network health, performance, and availability using existing tools.
• Perform on-site troubleshooting for outages, latency issues, link flaps, and hardware failures.
• Coordinate upgrades, patches, and configuration changes with central network teams.
• Ensure physical infrastructure quality, including cabling, rack layouts, patch panels, and labeling.
• Maintain network documentation, topology diagrams, and asset inventory.
• Support expansion, relocation, or refresh of network hardware during projects.
• Ensure compliance with network security policies and access control standards.
• Work with ISPs, vendors, and site facility teams for connectivity and power-related dependencies.
• Provide on-site support during incident resolution, audits, and planned maintenance.
• Regular audits, port health checks, power & UPS dependencies, and environmental checks in network rooms.
• Regular Server Operation, like Patch upgrade and daily Server incident 
• Knowing Data Center framework and internal connectivity.

Network Project Management

• Lead network deployment, migration, and refresh projects.
• Coordinate with vendors and internal teams for timely delivery.

Infrastructure & Telephony

• Oversee datacenter and co-location operations.
• Manage PRI lines, IP Phones, and IPCC systems.

IT Governance & Security

• Drive Change Management (CAB) and Incident Management processes.
• Ensure compliance with security frameworks (GRC, SCRP, MCRP) and support audits, BCP, and DR activities.

Automation & Reporting

• Utilize PowerApps for workflow automation and Power BI for dashboards and reporting.

• Bachelor’s degree in IT or related field.
• 3+ years in network operations and infrastructure management.
• Strong knowledge of routing, switching, firewalls, and telephony systems.
• Familiarity with IT governance and security compliance.
• Preferrable - Hands-on experience with PowerApps and Power BI.
• Certifications: CCNA, ITIL preferred.