Export Supervisor

The Export Supervisor is responsible for overseeing the end-to-end export order management process, ensuring that all orders are processed, released, and shipped within the required timelines. The role requires close coordination with the PS&L team to ensure the timely procurement and supply of parts, as well as collaboration with warehouse operations to ensure orders are released and processed within the prescribed order-to-invoice lead times. Due to warehouse space constraints, the Export Supervisor is responsible for reviewing, prioritizing, and authorizing the release of export orders based on available capacity while ensuring the timely shipment of orders to achieve CSO revenue targets and meet dealer expectations. The incumbent works closely with the Shipping team to drive actions that support the achievement of export shipment targets across all transport modes, including air freight, sea freight, and Sub-Saharan Africa (SSA) road exports. The role is critical in ensuring operational efficiency, customer satisfaction, and the successful execution of export logistics activities.

What you’ll do:

Order release co-ordination     

• Review export order report and co-ordinate the releasing of sea orders based on WIP, space availability and movement of shipments    
• Export orders and monitor the movement of the orders from release to packing stage
• Export orders and monitor the movement of the orders from release to packing stage
• Manage and control aged dealer back orders and overdue supplier orders to the minimums specified"        
  

Revenue recognition

• Manage export daily ensuring the movement of orders from order release to order invoicing                
• Manage the order to invoice days invoice days for all export customers in line with company objectives                    
• Lead cost reduction initiatives                
  

Shipping Co-ordination   

• Co-ordinate the daily shipment planning and execution        
• Publish daily, weekly and monthly metrics reports to CSO management Expected Outcome (Train and support team members in the use of PS&L Systems and tools)    

Dealer Management

• Handle "Vehicle off road" orders promptly and provide accurate information to dealers                        
• Address and resolve any logistical issues such as delays, custom holds, damaged goods or shipping discrepancies        
• Manage logistics requirements for launches and special shipment

Interdepartmental Collaboration  

• Collaborate with Dealers, IMG Finance, and internal stakeholders (e.g., Operations, Parts Supply, Sales) to facilitate smooth logistics operations.            
• Communicate operations plans, updates, and challenges effectively to stakeholders across the organization.            
• Suggest process improvements ideas for CSO 
  

Cross-Functional Projects   

• Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization
• Participate in cross-functional meetings to align logistics strategies with overall business objectives.

Stakeholder Engagement   

• Engage with key stakeholders to understand their needs and provide solutions that support the overall mission of the team.    

How you’ll measure success:

• FPS compliance
• SQDCP KPI’s achievements
• One Ford Behaviors
• Motivated team
• Time management
• Adaptable & Proactive
• Very strong Microsoft office skills
• Emotional intelligence
• Knowledge of PANDA and ODBC
• Must be willing to work overtime when required

What you’ll bring:

• Strong analytical and problem-solving skills.        
• Proficient in logistics and project management software (e.g.,Panda, SAP, Oracle, MS Project).                
• Excellent organizational, multitasking, and project management abilities.        
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.            
• Attention to Detail 
• Good Communication skills 
• Proficient in Excel, Microsoft, PowerPoint & MS Projects, etc.       

Your background:

• Bachelor’s degree in Operations Management, Supply Chain Management, Logistics, or a related field        
• Minimum 3 Years Experience
• Proven experience in quality control or quality assurance, preferably in a warehouse or logistics environment.