Process Coach -Quality

We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?


Ford of Canada's operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centres, and three Connectivity and Innovation centres. Ford employs approximately 7,000 people in Canada, while an additional 18,000 people are employees in the more than 400 Ford and Ford-Lincoln dealerships across the country. For more information, please visit www.ford.ca.

At Ford of Canada, we are dedicated to designing, manufacturing, and selling high-quality vehicles that meet the diverse needs of our customers. We believe our employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles, the environment, the community, and the world in which we live. We don’t just build vehicles; we craft the essential tools that empower businesses and individuals across the globe.
Ford was built on the belief that freedom of movement drives human progress. As we look to the future and the changing needs of society, we are committed to becoming the world’s most trusted mobility company – delivering smart vehicles for a smart world. Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on. Join us at the Windsor Engine Plant/Essex Engine Plant in creating vehicles that keep the world moving and forge a career defined by meaningful impact and innovation.

What you'll do...

The primary responsibilities for this position include but are not limited to:

• Supervise and Manage a Team of Quality Systems Technicians (QS):
  • Lead and direct a high functioning QS Team, provide training, conduct performance evaluations, and address issues.
  • Support site wide process alignment.
• Incoming Inspection and testing:
  • Oversee the periodic inspection and testing of materials from problematic suppliers to ensure that meet specifications.
• Non-conformance Management of Incoming Supplier Components:
  • Manage the investigation, identification, and removal of non-conforming in-coming supplier materials, ensuring proper disposition within rejected material guidelines.
  • Manage the issuance and tracking of Concern Reports (CR’s) and Quality Rejects (QR’s) for supplied components.
  • Oversee and validate all QR’s for proper process including 8’D and Chargebacks where required, through closure.
  • Support all inventory control meetings to ensure proper adherence.
• Supplier Disputes:
  • Manage weekly dispute meetings with QS Technicians and Supplier Technical Assistance (STA)
  • Facilitate all Stage 1 Dispute Resolution with suppliers.
  • Work with STA for all Stage 2 dispute resolutions.
• Data Analysis & Improvement:
  • Analyze internal & external quality data to identify areas of improvement and implement process changes.
  • Work with STA to identify & track Top 5 problematic suppliers.
  • Lead improvement strategies with Top 5 problematic suppliers.
• Communication & Collaboration:
  • Communicate quality issues and findings to relevant stakeholders, including suppliers, internal teams, STA and Product Development (PD) as required.
  • Work with departments to ensure proper follow-up on supplier responsible concerns. i.e. work orders and chargebacks.
  • Lead Daily Quality PIC meeting.
  • Support / Lead sub-team report-outs.
• Documentation & Reporting:
  • Oversee and maintain accurate records of inspection, tests, and non-conformances and prepare reports for management.
  • Maintain Daily Quality PIC meeting documentation.
  • Ensuring all documentation from departments supporting supplier related QR’s & chargebacks are accurate.
  • Manage the supplier PPAP process through MTC procedures.
• Training & Development / Process Improvements:
  • Provide training and development opportunities for the QS Team to enhance skills and knowledge.
  • Support the Quality Systems testing process.
  • Identify opportunities for process improvements in the incoming inspection process and work to implement changes.
  • Identify areas of skills / knowledge gaps and address (versatility matrix)
• Compliance:
  • Ensure compliance with relevant standards, regulations, and quality management systems (i.e., ISO9001)

You'll have... 

Education: College Diploma or Skilled-Trade Certificate of Qualification (CoQ). (Successful candidates will be required to provide proof of completion for the highest level of education attained. If the diploma/degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required).

Experience:

• 2+ years' manufacturing supervisory experience. 
• Availability to work in shifts (morning/afternoon/evening) as required. 

Even better, you may have...

Education: Bachelor’s Degree (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required)

Experience: 

• 2+ years’ experience working with unionized workforce and understanding of CBA. (collective bargaining agreement)
• 2+ years' experience working with incoming quality.
• Experience in body shop, stamping, paint, subassembly, or machining preferred. 
• Safety and Quality experience preferred. 
• Knowledge of Lean Manufacturing and constraint management principles. 
• Proficiency with Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook).

• Computer Numerical Control (CNC) machining experience (specific to Power Take-Off). 

• Adept problem-solving and conflict management skills. 
• Effective organizational and administrative capabilities. 

This posting is for an existing vacancy within our team.

The expected annual salary for this Ford Credit Canada position is $74,000.00 – $ 124,000.00 and individuals may also be eligible to participate in our quarterly Flexible Bonus Rewards program.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.

We thank all candidates for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited, does not sponsor work permit applications.

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