Fleet Uptime Business Systems Lead

We are looking for a Business Lead – Smart Maintenance to support the development and execution of the Ford Liive program in different markets in Ford International Market Group.

Ford Liive is Ford’s fleet uptime program, established to help fleet customers keep their vehicles on the road and operating efficiently. It uses connected vehicle data, service insights, and coordinated support to identify maintenance needs earlier and reduce unplanned downtime. By improving collaboration between Ford teams, dealers, and fleet operators, Ford Liive helps enable timely maintenance, better vehicle availability on road, and stronger fleet productivity.

As the program is still evolving, several processes and system features are currently being developed or refined. This role will play an important part in helping define those processes, support system implementation, monitor performance, and coordinate across teams to ensure smooth program execution.

The role will work closely with Business teams, IT, Legal, Dealer Operations, Ford Pro, and fleet stakeholders. It combines business systems support, project coordination, performance tracking, and operational follow-up.

Key Responsibilities

1. Ford Liive Uptime Platform Development

• Support the development and improvement of the Ford Liive platform used to monitor and improve fleet vehicle uptime
• Work with IT and business teams to convert business needs into clear system requirements
• Coordinate with IT systems such as: 
  • SAP CRM & Salesforce – Customer relationship management system
  • Data Factory – Data movement and integration platform for accessing Connected Vehicle data
  • GCP (Google Cloud Platform) – Cloud platform used for storing and processing data
• Support the build and improvement of: 
  • Service Reminders – reminders for scheduled maintenance
  • Vehicle Health Alert leads – alerts that may require action before a vehicle breaks down
  • Fleet Directory – a central database of fleet customer information
• Act as a link between business users and IT teams to make sure system changes meet business needs
• Check that data is flowing correctly between systems and highlight any issues or gaps
• Support UAT (User Acceptance Testing), which means testing new system features before they go live
• Track issues, collect feedback, and support readiness for pilot and future rollout phases

2. Smart Maintenance and Connected Vehicle Data Execution

• Drive the use of connected vehicle data to improve maintenance planning for fleet customers
• Help track and follow up on Service Reminders so that scheduled maintenance is completed on time
• Monitor Vehicle Health Alerts and support actions that can prevent breakdowns and reduce downtime
• Track Connected Vehicle activation, meaning whether vehicles are properly set up to send data
• Identify fleets or vehicles where connected vehicle data is not being fully used
• Work with dealers, fleet teams, and internal stakeholders to improve the use of alerts and reminder leads
• Help improve pilot processes so that smart maintenance can be scaled more effectively in the future

3. Program Management & Governance 

• Drive overall coordination of Ford Liive activities across teams
• Prepare status updates, leadership presentations, and governance materials for regular program reviews
• Maintain action trackers with clear owners, target dates, and status updates
• Follow up with stakeholders to ensure actions are completed on time and support escalation of urgent vehicle cases. 
• Work closely with IT, Legal, Dealer Operations, Ford Pro, fleet teams, and other internal partners to remove blockers and keep work moving
• Support preparation and maintenance of key documents such as: 
  • Privacy and Consent statements
  • Fleet onboarding and unenrollment process documents
  • Process maps, risk logs, and decision trackers
• Maintain a central location for key program documents with proper version control
• Track and report key performance measures such as: 
  • VOR (Vehicle Off Road) – vehicles that are not available for use due to repair or service need
  • TAT (Turnaround Time) – time taken to complete service or repair
  • Parts delays – delays caused by part availability
• Ensure data is accurate in dashboards such as Powerwall (Used to monitor Fleet Uptime metrics)

Candidate Profile

Required

• BE / B.Tech / MBA( Preferred)
• 5–8 years of experience in one or more of the following areas: 
  • Automotive Sales & Service
  • Dealer operations
  • Fleet operations
  • Business and IT coordination roles
• Good understanding of: 
  • Workshop operations
  • RO (Repair Order) lifecycle – the full process from vehicle entry to repair completion
  • VOR (Vehicle Off Road) and uptime concepts
• Strong skills in Excel, PowerPoint, reporting, and dashboard tracking
• Good stakeholder management and follow-up skills
• Ability to work in a fast-moving environment where processes are still evolving

Preferred

• Experience working in pilot programs, new process development, or transformation projects
• Familiarity with Connected Vehicle / telematics systems (Preferred)
• Exposure to digital platforms such as GCP, SAP CRM, Salesforce, or similar systems
• Experience with project management tools such as Jira ,MS Project, orsimilar platform

Key Skills

• Strong coordination and follow-up
• Clear communication
• Good understanding of business systems and operations
• Data tracking and reporting
• Problem solving
• Ability to work across different teams
• Comfort working in an environment where not everything is fully defined yet
• Good planning and organization skills