Director, Cloud & AI Infrastructure Operations

Job ID: 71627
Location: Remote
Category: Enterprise Technology

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At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: Remote

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We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

The Director, Cloud & AI Infrastructure Operations will be a senior technical leader responsible for the reliability, security, and cost-efficiency of Ford Credit's cloud and container-based application landscape, with a growing focus on AI infrastructure and secure AI enablement. This individual will operate at the intersection of cloud engineering, platform operations, cybersecurity, and emerging AI technologies — partnering closely with application teams, enterprise architecture, cloud platform teams, security engineering, and external technology partners.

Ford Credit's technology estate is increasingly hybrid — spanning Google Cloud Platform, containerized platforms (Kubernetes/OpenShift), traditional Ford data centers, and a rapidly growing footprint of AI-driven capabilities (LLMs, RAG pipelines, agentic automation). This Director will own the operational health, security posture, and cost efficiency of that hybrid estate, while also building Ford Credit's capability to safely and effectively adopt AI infrastructure and AI-assisted engineering tools. The role is both a hands-on technical leadership position and a strategic partner to the VP, translating emerging cloud/AI capabilities into governed, production-ready, cost-conscious solutions.

What you'll do...

Cloud & Container Operations

Provide operational leadership and support for applications running on Google Cloud Platform (GCP) and on container operating systems such as Kubernetes and/or OpenShift.
Maintain and evolve deep working knowledge of GCP services, GCP networking constructs, and secure architecture patterns; guide teams in designing and implementing secure solutions within GCP.
Lead the design and implementation of High Availability (HA) and Disaster Recovery (DR) infrastructure for applications spanning Google Cloud and Ford data centers, ensuring resiliency across hybrid environments.

AI Infrastructure & Innovation

Build and apply familiarity with AI infrastructure concepts — including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), and Agentic AI solutions — to design and execute solutions that improve IT processes and drive automation.
Develop working knowledge of AI-powered IDEs (e.g., Cursor, Claude) and promote their effective, secure use within engineering teams to boost developer productivity.
Gain and apply working knowledge of Google AI services (e.g., Gemini Enterprise, AI Runtime, Vertex AI Search, Feature Store) to design and execute secure, production-grade AI solutions.
Partner with security engineering to identify, evaluate, and implement security controls and solutions that protect AI architectures and AI agents from emerging threats.

Security & Compliance

Maintain working knowledge of application and infrastructure security scanning tooling — including SAST, SCA, IaC scanning, DAST, and API security testing — and ensure these are embedded into cloud and container delivery pipelines.
Ensure all cloud, container, and AI solutions adhere to Ford Credit and enterprise security, risk, and compliance standards.

Cost & Value Management

Proactively identify and implement solutions to reduce infrastructure costs and AI token/consumption costs.
Develop and present metrics and dashboards to management demonstrating the operational, financial, and productivity benefits of implemented solutions.

Collaboration & Leadership

Collaborate extensively across internal Ford Credit teams (application, infrastructure, security, architecture) as well as external partners, vendors, and Ford enterprise technology teams.
Mentor and develop technical talent within the team; act as a technical escalation point for complex cloud, container, and AI infrastructure issues.
Represent Ford Credit's cloud and AI infrastructure strategy in cross-functional and leadership forums.

You'll have...

Required:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
Significant experience (typically 10+ years) in cloud infrastructure/platform engineering, with substantial hands-on experience on Google Cloud Platform.
Proven experience operating and supporting applications on container platforms such as Kubernetes and/or OpenShift.
Demonstrated experience designing and implementing secure cloud architectures, including GCP networking, IAM, and security controls.
Experience designing and implementing HA/DR solutions across hybrid environments (cloud and on-premises data centers).
Working knowledge of AI/ML infrastructure concepts (LLM, RAG, MCP, Agentic AI) and their practical application to IT operations and automation.
Familiarity with AI-powered development tools (e.g., Cursor, Claude Code) and modern developer workflows.
Working knowledge of Google AI/ML platform services (Gemini Enterprise, Vertex AI Search, Feature Store, AI Runtime, etc.).
Understanding of security considerations unique to AI systems and AI agents (e.g., prompt injection, data leakage, model/agent access control).
Working knowledge of security scanning tools/practices across SAST, SCA, IaC, DAST, and API security.
Strong track record of cross-functional collaboration with internal and external stakeholders.
Demonstrated ability to build business cases and present cost/benefit metrics to senior leadership.
Strong leadership, communication, and people-management skills; experience leading technical teams.

Even better, you may have...

Google Cloud certifications (e.g., Professional Cloud Architect, Professional Cloud Security Engineer).
Kubernetes/OpenShift certifications (e.g., CKA, CKAD, Red Hat OpenShift certifications).
Experience in financial services or a highly regulated industry.
Experience with FinOps/cost optimization practices for cloud and AI workloads.
Exposure to DevSecOps pipelines and integrating security scanning into CI/CD.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

*"The compensation for this position depends on the location of hire. The first salary range listed applies to most U.S. locations, while the second, higher range applies exclusively to candidates hired in California."

This position is leadership level 5 and ranges from $141,700-$268,300.

This position is a leadership level 5 and ranges from $148,800-$281,700.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL5

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Remote#LI-FordCredit #LI-MN1

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Change the world with your ideas.

Speak up. We’re listening. At Ford, we believe the right ideas, and the people behind them, can move an entire industry. Here, you'll work with teams who value your voice, push bold ideas forward, and leave a mark that lasts.

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Support designed to go the distance.

From day one, Ford invests in you with medical benefits built to help you plan for what’s next. You’ll also get support for you and your family that meets you at every step, so you can move forward with confidence.

Health and Wellness

Comprehensive medical, dental, vision, mental health, and unique wellness perks keep you and your family supported every step of the way.
Financial and Retirement Programs

Build a strong financial future with robust retirement contributions, savings programs, and free personalized financial planning tools.
Flexible Vacation and Holidays

Enjoy your time away from work with generous vacation, holidays, and flexible family leave designed to help you balance life and work with ease.
Vehicle Discount Program

The best thing about building great products is driving them! The second-best thing: sharing your discount with family and friends so they can drive them, too.
Family Growth and Support

Grow your family confidently with fertility, surrogacy, and adoption assistance, paid parental leave, and a supportive new-parent ramp-up program.
Additional Programs

Enjoy unexpected extras like pet insurance, legal services, identity protection, and access to convenient health and wellness services.

Ford gives me the space to innovate, to lead, and to serve — all while staying true to who I am as an engineer, educator, and parent. It’s not just a career; it’s a community that drives change.

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Director, Cloud & AI Infrastructure Operations

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Looking for jobs tailored to you?

Change the world with your ideas.

Support designed to go the distance.

Health and Wellness

Financial and Retirement Programs

Flexible Vacation and Holidays

Vehicle Discount Program

Family Growth and Support

Additional Programs

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